Workplace Services Technician

Industrial Alliance Insurance and Financial Services Inc; Montreal; Presencial; CAD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible group insurance plans

Competitive pension plan

Employee share purchase plan

Vacation program

Wellness and personal development days

Telemedicine services

Employee and Family Assistance Program

Resumo da oferta

Industrial Alliance Insurance and Financial Services Inc. seeks a focused Workplace Services Technician in Montréal to manage service requests and oversee document handling. This on-site role supports daily operations, room setups, and data tracking while upholding confidentiality and safety standards.

You will coordinate with employees, vendors and partners, ensuring timely responses and high service levels in a bilingual environment. A college diploma and Microsoft 365 proficiency are required.

Qualificações

• Holds a college diploma in office administration, business administration, information management or related field.
• Experience in customer service, admin support, request management or service operations.
• Fluent in French; strong English communication is required.

Responsabilidades

• Receive, analyze, coordinate, and manage workplace services requests from start to finish.
• Serve as primary point of contact for employees, visitors and vendors with professional service.
• Coordinate day-to-day site operations and follow up with internal/external partners.
• Maintain functional, safe, and compliant work environments per standards.
• Archive and manage documents, ensuring information integrity and confidentiality.
• Document requests in corporate systems and support activity tracking and service levels.
• Coordinate workspace, meeting rooms, and events including setup and follow-up.
• Contribute to process improvements and tooling for tracking and procedures.
• Gather data to measure service performance and identify issues and risks.

Conhecimentos

Customer service

Organizational skills

Communication skills

French proficiency

English proficiency

Formação académica

College diploma in office administration or related field

Ferramentas

Microsoft 365

Service management software

Descrição da oferta de emprego

Workplace Services Technician

Build Your Future With Us

Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office.

This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m.

What You’ll Accomplish With Us

As a Workplace Services Technician, you will be at the heart of our mission. Your key responsibilities will include:

• Receive, analyze, coordinate, and manage workplace services requests from start to finish
• Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service
• Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners
• Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards
• Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality
• Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels
• Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities
• Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms
• Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks
• Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices

What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. An equivalent combination of education and relevant experience may also be considered
• Has relevant experience in customer service, administrative support, request management, document management, or service operations
• Is recognized for a strong customer focus and commitment to creating a positive employee experience
• Demonstrates excellent organizational, planning, and prioritization skills
• Is comfortable coordinating multiple requests simultaneously in a fast-paced environment
• Demonstrates rigor in information management, request documentation, and compliance with established processes
• Possesses strong analytical, problem-solving, and initiative-taking abilities
• Has excellent interpersonal skills and a collaborative approach
• Is proficient with Microsoft 365 and comfortable using service management technologies
• Has excellent written and spoken communication skills in both French and English, with a perfect command of French
• Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality
• Advanced English proficiency is required, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors

Why You’ll Love Working With Us

• A work environment where learning and development combine with a shared pursuit of excellence
• Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth
• A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
• Access to innovative and inspiring workspaces in the heart of our Montréal site

Competitive Benefits

• Flexible group insurance plans
• Competitive pension plan
• Employee share purchase plan
• Vacation program, plus wellness and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!