Workplace Reintegration and Accomodation Specialist

NAV CANADA; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive compensation and benefits

Defined benefit pension plan

Opportunities for growth and dev

Diverse and inclusive workforce

Job summary

NAV CANADA in Ottawa is seeking a Workplace Reintegration and Accommodation Specialist to coordinate and support workplace accommodation, reintegration, workers’ compensation and redeployment files. You will act as a liaison between employees, leaders, providers and wellness resources to promote wellbeing and sustainable accommodations.

The role partners with the Wellness team and Disability Management to ensure timely return‑to‑work, compliant processes, and privacy protection while aligning

Qualifications

• University degree or equivalent combination of education and experience, preferably in rehabilitation counselling, occupational health and safety, disability management, human resources, or a related field.
• Post-secondary training or certification in Disability Management, Wellness, Occupational Health, or Human Resources is considered an asset.
• 3–5+ years of direct experience in disability management, workplace accommodation, workers’ compensation, or related fields.
• Experience collaborating with managers, HR, unions, and third-party providers on complex employee matters.
• Bilingual English/French is required.

Responsibilities

• Coordinate workplace accommodation processes and long-term or permanent accommodation needs.
• Support modified or alternate work assignments and redeployment when medically appropriate.
• Maintain confidential documentation and ensure privacy compliance.
• Provide case-level advice to leaders on accommodation obligations and best practices.
• Assist with return-to-work planning and early intervention strategies with the Wellness team.
• Monitor workers’ compensation claims and coordinate with third-party providers and stakeholders.

Skills

Bilingual English/French

Strong communication

Conflict resolution

Case management

Education

University degree or equivalent (rehabilitation counselling / HR / related)

Disability Management / Wellness certification asset

Job description

Job Posting Title Workplace Reintegration and Accomodation Specialist Job Category HR Policies & Programs Language Requirements Bilingual Required / Bilingue requis English and French are required / Le français et l'anglais sont requis. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2026-08-16 Job Grade P3 Pay Range Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Manager, Disability Management Programs, the Workplace Reintegration and Accommodation Specialist coordinates and provides support for workplace accommodation, reintegration, workers’ compensation, and redeployment-related files across NAV CANADA. Additionally, this role actively supports NAV CANADA’s Wellness Team, supporting a commitment to employee wellbeing and inclusive workplace practices. This role acts as a key liaison between employees, leaders, third party providers, internal wellness resources, and other stakeholders to promote employee wellbeing, and support sustainable workplace accommodations, reintegration outcomes, with a focus on safety, sustainability, and employee success. Acting as a trusted advisor to leaders and employees, the Specialist promotes an inclusive psychologically safe workplace by identifying barriers, enabling accommodations or redeployment solutions within established legislation, collective agreements, internal policies, and approval frameworks. The role provides integrated support across both Wellness and Disability Management functions. The Specialist will lead coordination on accommodation and reintegration matters, particularly where an employee may be unable to return to their substantive position and may require modified duties, alternate placement, redeployment, or broader organizational coordination. In addition, the Specialist actively supports and aligns with NAV CANADA’s wellness initiatives by contributing to the development and implementation of wellness programs, reinforcing a culture that prioritizes employee health, and prioritizing early intervention.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Maintain regular and supportive communication with employees in the early stages of their absences to ensure ongoing connection and engagement, and throughout the period during which accommodation is being sought.
• Provide guidance to employees about available community resources and internal wellness, health, and support resources.
• Support early intervention strategies, in collaboration with the Wellness team and other stakeholders, by applying a disability management lens, to identify initiatives that may help reduce sick leave within the company.
• Act as a specialized resource for managers and the HR Business Partnership, who manage accommodation requirements in accordance with NAV CANADA’s Accommodation Policy, particularly in complex, long-term, permanent, or non-routine accommodation matters.
• Collaborate with leaders and stakeholders to identify and facilitate suitable modified or alternate work assignments for employees who are medically fit for other duties but may be unable to return to their substantive position.
• Coordinate and support the implementation of workplace accommodation processes for employees requiring long-term or permanent accommodation, including alternate placement, or redeployment, in compliance with applicable legislation, collective agreements, and internal policies.
• Coordinate individualized accommodation plans, monitor accommodation effectiveness, and adjust/update plans as required in collaboration with employees, the Disability Management Specialist, leaders, HR, Labour Relations, Talent Acquisition, unions, and third-party providers, as applicable.
• Support the Disability Management Specialist, as required, during the return-to-work process, by assisting with the identification of available accommodation as needed, and by addressing barriers to successful workplace reintegration.
• Provide case-level subject matter advice and recommendations to leaders and stakeholders regarding accommodation obligations, best practices, and processes; support conflict resolutions where accommodation discussions become complex or involve competing operational, employee, union, legal, or policy considerations.
• Manage and monitor workers’ compensation claims in partnership with the third-party provider, and collaborate with leaders, employees, HR, Labour Relations, and other stakeholders where appropriate. This may include the coordination of modified work, providing information about claim progression, return-to-work planning, and issue escalation where required.
• Partner with the Wellness Team to support employee education initiatives, awareness programs, training sessions, and resource referrals.
• Collaborate with the Wellness Team to identify and support initiatives that promote employee wellbeing, reduce sick-leave risk, and support early intervention and employee health.
• Maintain accurate and confidential documentation related to accommodations, outcomes, and employee interactions in accordance with privacy requirements, internal processes, and applicable legislation.
• Analyze trends and metrics related to accommodation and, workers’ compensation, to support continuous improvement and provide subject matter input into related policies, procedures, frameworks, and practices, subject to management review and required approval processes.
• Foster a supportive, respectful, and employee-centered approach in all interactions while balancing employee needs with NAV CANADA’s legal, operational, safety, policy, and collective agreement obligations.

What you bring

• University degree or equivalent combination of education and experience, preferably in rehabilitation counselling, occupational therapy, occupational health and safety nursing, disability management, human resources, or a related field.
• Post- secondary training or certification in Disability Management, Wellness, Occupational Health, or Human Resources is considered an asset.
• 3–5+ years of direct experience in disability management, workplace accommodation, occupational health, workers’ compensation, wellness, human resources, or a related field.
• Experience developing, coordinating, implementing, and monitoring individualized accommodation, return-to-work, reintegration, or modified work plans.
• Experience collaborating with managers, HR, Labour Relations, unions, third-party providers, and operational leaders in complex or sensitive employee matters.
• Comprehensive knowledge of human rights legislation, duty to accommodate, and return-to-work principles (e.g., Canadian Human Rights Act, provincial human rights legislation, Workers’ Compensation frameworks).
• Strong understanding of medical disability management, functional abilities, and workplace limitations.
• Knowledge of occupational health and safety principles and their intersection with disability management and workplace accommodations.
• Understanding of privacy legislation and requirements related to handling confidential medical and employee information.
• Knowledge of collective agreements and experience interpreting provisions related to accommodation, seniority, and redeployment.
• Familiarity with insurance providers, third-party administrators, and Workers’ Compensation processes.
• Knowledge of case management best practices, including early intervention, stay-at-work/return-to-work planning, and barrier identification.
• Awareness of diversity, equity, and inclusion (DEI) principles and how they apply to workplace accessibility and accommodation.
• Strong interpersonal and relationship-building skills, with the ability to establish trust, credibility, and rapport with employees, leaders, and stakeholders.
• Excellent communication skills (verbal and written), with the ability to convey complex, sensitive, and technical information clearly and appropriately to diverse audiences.
• Advanced conflict resolution and facilitation skills, with the ability to manage difficult conversations and negotiate effective accommodation solutions.
• Demonstrated ability to influence and advise leaders and stakeholders without direct authority in complex and sensitive situations.
• High level of emotional intelligence, empathy, and professionalism when supporting employees experiencing health-related challenges.
• Strong case management and organizational skills, with the ability to manage multiple complex files, prioritize effectively, and meet deadlines.
• Analytical and critical thinking skills, with the ability to assess non-medical information, identify barriers, and develop practical, sustainable accommodation solutions.
• Problem-solving skills with a proactive, solution-oriented mindset and sound judgment in ambiguous or evolving situations.
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive personal and medical information.
• Knowledge application skills, with the ability to interpret and apply legislation, policies, collective agreements, and best practices to real-world situations.
• Collaboration skills, with the ability to work effectively across HR teams, leadership, unions, and external partners.
• Ability to manage competing priorities in a fast-paced, dynamic environment while maintaining attention to detail and accuracy.
• Coaching and advisory skills, with the ability to build leader capability in managing accommodations and return-to-work processes.
• Bilingual communication skills (English and French) is required.

How others describe you

• Strong interpersonal and relationship-building skills, with the ability to establish trust, credibility, and rapport with employees, leaders, and stakeholders.
• Excellent communication skills (verbal and written), with the ability to convey complex, sensitive, and technical information clearly and appropriately to diverse audiences.
• Advanced conflict resolution and facilitation skills, with the ability to manage difficult conversations and negotiate effective accommodation solutions.
• Demonstrated ability to influence and advise leaders and stakeholders without direct authority in complex and sensitive situations.
• High level of emotional intelligence, empathy, and professionalism when supporting employees experiencing health-related challenges.
• Strong case management and organizational skills, with the ability to manage multiple complex files, prioritize effectively, and meet deadlines.
• Analytical and critical thinking skills, with the ability to assess non-medical information, identify barriers, and develop practical, sustainable accommodation solutions.
• Problem-solving skills with a proactive, solution-oriented mindset and sound judgment in ambiguous or evolving situations.
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive personal and medical information.
• Knowledge application skills, with the ability to interpret and apply legislation, policies, collective agreements, and best practices to real-world situations.
• Collaboration skills, with the ability to work effectively across HR teams, leadership, unions, and external partners.
• Ability to manage competing priorities in a fast-paced, dynamic environment while maintaining attention to detail and accuracy.
• Coaching and advisory skills, with the ability to build leader capability in managing accommodations and return-to-work processes.
• Bilingual communication skills (English and French) is required.

Working Conditions

This position is a hybrid position with a minimum 3 days per week on site. Occasional travel required.

Behaviour Statement

All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. We thank all applicants for their interest; only those selected for next steps will be contacted.

Company Overview

- NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4600 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.