Workplace Experience Supervisor

CBRE; Vancouver; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Group Retirement Program

Medical coverage

Dental and Vision coverage

Life Insurance

Job summary

CBRE Vancouver is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services. You will coordinate daily activities, manage costs, respond to client requests, and ensure brand-aligned materials while maintaining essential databases and vendor relationships.

The role emphasizes safety, onboarding of new staff, and continuous improvement to meet objectives. Prior supervisory experience and strong MS Office skills are required to support a world-class client

Qualifications

• 5+ years of job-related supervisory experience
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook)
• Excellent organizational skills with a problem-solving mindset
• Ability to explain complex concepts to a diverse audience

Responsibilities

• Coordinate and manage the team's daily activities; set schedules and cross-train staff
• Maintain cost records and review invoices for workplace team activities
• Respond to customer requests and complaints about experience services
• Approve client materials and ensure brand alignment; maintain databases and digital tools
• Develop vendor partnerships and assist with contract service negotiations; ensure proof of insurance and docs
• Deliver orientation for new employees and implement new techniques to meet objectives
• Enforce safety standards and assist in the Service Business Continuity plan
• Resolve complex problems and identify approaches to achieve team objectives
• Lead by example and guide team through CBRE practices and procedures

Skills

Supervisory experience

Microsoft Office

Organizational skills

Explain complex concepts

Team leadership

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The posting is for an existing vacancy with the organization. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Workplace Experience Supervisor role is between $85,000 annually and $95,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)