Workplace Experience Coordinator

cw; Mississauga; On-site; CAD 46,000 - 54,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator to join the onsite account team in Mississauga. You will act as the first point of contact for employees, ensuring space readiness and a seamless, high-touch experience in the workplace.

The role emphasizes proactive problem solving, strong communication, and collaboration with cross-functional teams to elevate the employee and visitor experience. Compensation ranges are provided, and inclusive hiring practices are highlighted.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree requested.
• Ability to communicate effectively with colleagues and executives and to establish trusted relationships.
• Proactive problem solving and strong organizational skills are essential.

Responsibilities

• Provide high touch support to employees in the workplace with tools, information, and wayfinding.
• Give a warm welcome to employees and guests, creating a positive first impression.
• Cultivate trusted relationships with end users and cross functional colleagues.
• Answer questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness and ensure workspaces and rooms are properly equipped.
• Submit work orders for repairs and maintenance before impacts occur.
• Educate employees and visitors on equipment, processes, space use, and etiquette.
• Address and follow up on complaints, questions and suggestions as needed.
• Capture voice of the customer data and share insights with managers.
• Follow escalation protocols and understand cross functional responsibilities.
• Identify process improvement opportunities and collaborate on innovative solutions.

Skills

Communication

EQ

Organized

Proactive

Professional

Resilient

Technology Proficiency

Education

College degree

Tools

Microsoft Suite

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

The WEx Coordinator will be responsible for dedicated zone(s) or building(s), acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Coordinator will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

Essential Functions and Responsibilities

• Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to allemployeesand guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationshipswith end users and cross functional colleagues.
• Act as the first line of responseto user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices areproperly equippedandemployeeready.
• Function as the“eyes and ears”of the workspace and proactively submit work ordersto report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educateemployeesand visitorsonequipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions,concerns,and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information withmanagers, as relevant.
• Follow escalation protocols, having all required knowledgeofcross functionalteams’responsibilities
• Identifyand elevate process improvement opportunities to manager and collaborate on new, innovative solutions.

Key Competencies

1. 1.Communication–Comfortable corresponding with executive level clients, and interacting with individuals at all levelsincluding professional and polished verbal and written communication
2. 2.EQ–Showcase exceptional emotional intelligence and empathy
3. 3.Organized–Detail oriented, confident, self-starter with exceptional organizational skills
4. 4. Proactive–Maintain a “can do” mentality with the ability to act with minimal information
5. 5.Character–Demonstrate integrity, accountability,self-awareness,and strong work ethic. Showcase strong business acumen.
6. 6.Professional–Project an approachable and professional image in personal appearance, manner, anddemeanor.
7. 7.Resilient–Ability to work under pressure, while acting in a calm manner
8. 8.Technology Proficiency – Ability to successfully use the Microsoft Suite andcomfortability in learning proprietary tech tools.

Important Experience and Education

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a collegedegree

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 45,900.00 - $54,000.00Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”