Working Foreman – Heavy Equipment / Field Service

Cropac Equipment Inc; City of Leduc; On-site; CAD 55,000 - 83,000; Full time

Benefits offered by this job

Benefits per Collective Agreement

Unionized position (IUOE Local 955)

Job summary

Cropac Equipment Inc. in Leduc, Alberta is looking for an experienced Working Foreman – Heavy Equipment / Field Service to lead Magni telehandler service operations.

The role combines technical leadership with hands-on diagnostics, shop and field repairs, and close collaboration with the Magni Product Manager. The successful candidate will have a Journeyperson Red Seal and 5+ years of heavy equipment experience, proven leadership, and the ability to mentor technicians while maintaining safety

Qualifications

• Valid Journeyperson/Red Seal Heavy Equipment Technician certification or equivalent recognized qualification.
• Minimum 5 years of relevant heavy equipment service and repair experience.
• Experience working in a heavy equipment shop and/or field service environment.
• Ability to provide technical guidance and support to other technicians.
• Strong communication, problem-solving, and customer service skills.
• Strong organizational skills with the ability to coordinate multiple service requirements.
• Valid driver's licence and ability to travel to customer job sites when required.
• Strong commitment to safety and quality workmanship.

Responsibilities

• Coordinate daily shop work based on priorities established with the Product Manager.
• Provide day-to-day technical guidance, troubleshooting assistance, and operational support to shop and field service technicians.
• Coordinate field service dispatch in accordance with management-approved schedules and priorities.
• Organize service requirements for customer repairs, rental and sales equipment, warranty work, inspections, and preventative maintenance.
• Monitor repair progress, identify delays, and communicate updates to management.
• Work with customers, sales representatives, and service administration to coordinate repairs and service requirements.
• Mentor technicians, share technical knowledge, and promote safe work practices and quality workmanship.
• Help ensure technicians have the parts, tools, equipment, and technical information needed to complete their work.
• Diagnose, troubleshoot, repair, and maintain Magni fixed-boom and rotating telehandlers.
• Perform mechanical, hydraulic, electrical, and electronic diagnostics and repairs.
• Troubleshoot diesel engines, emissions systems, CAN-bus controls, and load management systems.
• Complete preventative maintenance, inspections, equipment commissioning, and repairs.
• Assist with complex technical issues and coordinate manufacturer technical support when required.
• Maintain accurate repair records, work orders, and warranty documentation.
• Perform hands-on, recoverable mechanical work as a core responsibility of the position.

Skills

Mechanical troubleshooting

Hydraulic systems

Electrical diagnostics

Troubleshooting

Communication skills

Customer service

Organizational skills

Leadership / mentoring

Travel readiness

Education

Journeyperson/Red Seal Heavy Equipment Technician

Job description

Magni Telehandlers | Leduc, Alberta

Cropac Equipment Inc. | Full-Time | Unionized Position

Build, Repair, Lead. Stay Hands-On.

Cropac Equipment Inc. is hiring an experienced Working Foreman – Heavy Equipment / Field Service to support our Magni telehandler operations in Leduc, Alberta.

We're looking for a skilled Heavy Equipment Technician who enjoys complex mechanical troubleshooting, supporting fellow technicians, and keeping shop and field service operations running smoothly.

This is a hands-on leadership role where you'll continue diagnosing and repairing equipment while coordinating daily service activities, providing technical guidance, and working closely with our Magni Product Manager.

If you're ready to take on more responsibility without putting down your tools, this could be your next move.

What You'll Be Doing

Technical Leadership & Service Coordination

• Coordinate and assign daily shop work based on priorities established with the Product Manager.
• Provide day-to-day technical guidance, troubleshooting assistance, and operational support to shop and field service technicians.
• Coordinate field service dispatch in accordance with management-approved schedules and priorities.
• Organize service requirements for customer repairs, rental and sales equipment, warranty work, inspections, and preventative maintenance.
• Monitor repair progress, identify delays, and communicate updates to management.
• Work with customers, sales representatives, and service administration to coordinate repairs and service requirements.
• Mentor technicians, share technical knowledge, and promote safe work practices and quality workmanship.
• Help ensure technicians have the parts, tools, equipment, and technical information needed to complete their work.

Hands-On Heavy Equipment Repairs

• Diagnose, troubleshoot, repair, and maintain Magni fixed-boom and rotating telehandlers.
• Perform mechanical, hydraulic, electrical, and electronic diagnostics and repairs.
• Troubleshoot diesel engines, emissions systems, CAN-bus controls, and load management systems.
• Complete preventative maintenance, inspections, equipment commissioning, and repairs.
• Assist with complex technical issues and coordinate manufacturer technical support when required.
• Maintain accurate repair records, work orders, and warranty documentation.
• Perform hands-on, recoverable mechanical work as a core responsibility of the position.

What We're Looking For

Required Qualifications

• Valid Journeyperson/Red Seal Heavy Equipment Technician certification or equivalent recognized qualification.
• Minimum 5 years of relevant heavy equipment service and repair experience.
• Strong mechanical, hydraulic, electrical, and diagnostic troubleshooting skills.
• Experience working in a heavy equipment shop and/or field service environment.
• Ability to provide technical guidance and support to other technicians.
• Strong organizational skills with the ability to coordinate multiple service requirements.
• Excellent communication, problem-solving, and customer service skills.
• Valid driver's licence and ability to travel to customer job sites when required.
• Strong commitment to safety and quality workmanship.

Experience That Would Be an Asset

• Previous Lead Hand, Working Foreman, or technical team leadership experience.
• Experience servicing telehandlers, forklifts, or other material-handling equipment.
• Familiarity with Magni or other rotating telehandler manufacturers.
• Experience coordinating field service technicians or service dispatch.
• Experience with rental equipment fleets, warranty work, or equipment commissioning.
• Manufacturer-specific technical training or certifications.

Why Join Cropac?

At Cropac, you'll work with specialized heavy equipment, solve challenging technical problems, and be part of a team that values practical experience and getting the job done right.

This role offers the opportunity to take on additional technical leadership responsibilities without stepping away from the hands-on mechanical work you enjoy.

Position Details

• Location: Leduc, Alberta
• Employment Type: Full-time, unionized position
• Union: International Union of Operating Engineers (IUOE), Local 955
• Classification: Journeyperson Heavy Duty Equipment Technician
• Reports To: Magni Product Manager
• Schedule: 8:00 a.m. – 4:40 p.m.
• Compensation: Applicable union classification hourly rate plus a 10% Working Shop Foreperson premium for all hours worked, in accordance with the Collective Agreement.
• Benefits: Eligible for applicable benefits and other negotiated entitlements in accordance with the Collective Agreement.
• Overtime: Overtime and applicable premiums paid in accordance with the Collective Agreement.
• Travel: Customer site visits as required, with occasional evening, weekend, and emergency service support based on operational needs.

This is a bargaining-unit Working Foreperson position represented by IUOE Local 955, with wages, premiums, benefits, overtime and other terms of employment governed by the applicable Collective Agreement.

Ready to Take the Lead?

If you're an experienced Heavy Equipment Technician who enjoys hands-on repairs, technical troubleshooting, and helping other technicians succeed, we'd like to hear from you.