Workforce Attendance Advisor

Air Canada; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Air Canada seeks a Workforce Attendance Advisor to manage daily absences for Airports and Maintenance front-line staff under IAMAW and UNIFOR agreements. You will triage calls, review records, coach on absenteeism, and ensure accurate reporting while coordinating with reintegration teams.

Responsibilities include maintaining documentation, updating injury claims, and collaborating with branches to improve attendance and compliance with policies and standards.

Qualifications

• High school diploma required.
• Airline experience and knowledge of Airport Operations are preferred.
• Proficiency with Microsoft Office and other software.
• Familiarity with collective agreements and managing a unionized workforce.
• Strong communication and interpersonal skills.
• Knowledge of insurance boards policy for injury/illness.
• Resilient, adaptable leadership capability.
• Ability to work independently in a fast-paced environment with multiple tasks.

Responsibilities

• Triage calls and emails from employees reporting absences.
• Review attendance records to identify patterns and coach accordingly.
• Provide timely, accurate information and resolve inquiries.
• Monitor and coordinate activities to improve attendance performance.
• Assist employees in understanding absenteeism policies and procedures.
• Review daily absenteeism reports.
• Collaborate with Reintegration Advisors to address pattern absenteeism.
• Maintain thorough documentation and ensure accurate reporting and audits.
• Update injury claims for lost time incidents.
• Foster collaboration with partnering branches to support initiatives.
• Commit to ongoing learning in wellness, EI, mental health, diversity, and inclusion.
• Stay current with HR policy, collective agreements, and absenteeism regulations.
• Maintain accurate data entry and substantiation of employee files.

Skills

Interpersonal skills

Effective communication

Independent work

Multitasking

Leadership

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Workforce Attendance Advisor is responsible for managing daily absences for the Airports and Maintenance branch for front line employees covered by the IAMAW and UNIFOR collective agreements.

Responsibilities

• Triage incoming phone calls and email correspondence from employees when reporting absences.
• Review employee attendance records, help identify pattern absenteeism and take opportunities to coach.
• Provide timely resolution to employee's inquiries, including concerns and/or issues and make sure to provide accurate information and find sensible solutions.
• Manages, monitors and co-ordinates various activities and processes to achieve excellence in the areas of attendance.
• Assist employees with understanding policy and procedures dealing with absenteeism.
• Reviews daily absenteeism reports.
• Work with Workforce Reintegration Advisors to identify employees who may have pattern absenteeism.
• Maintains appropriate and thorough documentation of all files. Ensuring accurate reporting, coding and audits are being completed.
• Update injury claims for lost time reported incidents.
• Forward thinking approach in continuously improving processes and procedures.
• Foster strong relations with all partnering branches to support initiatives and directives for Airports branch.
• Commitment to continuously improve skillset in areas of employee wellness, emotional intelligence, mental health awareness, diversity, and inclusion.
• Commitment to learning, staying current and understanding HR Policy, Collective Agreements and legislations pertaining to absenteeism and accommodation.
• Maintain accurate reporting and data entry.
• Effectively substantiate employee files by ensuring medical information is received and process according to policies and procedures. Ensure filing and documentation is maintained to provide employee files to Labour Relations. Attend arbitrations as a witness when required.

Safety Responsibilities

• Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
• Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers.
• Ensures compliance with standards of IOSA, SMS and other applicable authorities.
• Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
• Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.

Qualifications

• Possess at least a high school diploma
• Airline experience, with knowledge of Airport Operations
• Ability to work in multiple software/suites including Microsoft office, at a minimum intermediate level.
• Knowledge of collective agreements and managing a unionized workforce
• Effective communication skills and interpersonal skills
• Knowledge of insurance boards policy and guidelines for injury and illness
• Resilient and adaptable leader
• Ability to work independently with minimum supervision in a fast-paced environment, while managing multiple tasks, prioritizing and making effective decisions.
• Strong Leadership and Managerial Courage skills
• Available to work in the office and available to work a flexible schedule that includes days, evenings, statutory holidays, weekends and overnight shifts.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.