Winter Co-op 2027 - Documentation & Knowledge Management Co-op

Manulife John Hancock; Southwestern Ontario; Hybrid; CAD 44,000 - 58,000; Full time

Job summary

Manulife John Hancock is seeking a Documentation & Knowledge Management Co-op Student to assist in enhancing our document portal and knowledge resources. You will work with the Documentation Specialist to ensure information is accurate, accessible, and up-to-date across the business.

In this role, you will gain hands-on experience with content management, SharePoint, and large-scale process improvements while collaborating with business partners to improve the user experience.

Qualifications

• Post-secondary co-op in business/info mgmt or related field.
• Strong written, organizational, and attention-to-detail skills.
• Experience with Microsoft 365 apps including Word, Excel, Teams, SharePoint.
• Ability to manage multiple priorities and work independently or collaboratively.
• Interest in knowledge management or process improvement.

Responsibilities

• Support the review, organization, and maintenance of operational documentation and procedural content.
• Assist with document portal enhancement initiatives, including content cleanup, standardization, and restructuring.
• Support document migration and testing activities associated with future platform transitions.
• Conduct audits to identify outdated, duplicate, or missing content and recommend improvements.
• Collaborate with business partners and subject matter experts to gather feedback and improve the user experience.

Skills

Strong writing skills

Organizational skills

Attention to detail

Multitasking

Education

Post-secondary co-op program in Business Administration, Information Management, Communications, Library Sciences, Knowledge Management, or related field

Tools

MS 365 Suite

Job description

Are you interested in knowledge management, process improvement, and digital workplace tools? As a Documentation & Knowledge Management Co-op Student, you will work alongside our Documentation Specialist to enhance and support the evolution of our document portal, helping employees quickly access accurate and up-to-date information. Your contributions will improve the employee experience, support operational excellence, and strengthen knowledge sharing across the business. This is an opportunity to gain hands-on experience with content management, SharePoint, process documentation, and large-scale business improvement initiatives.

Position Responsibilities:

• Support the review, organization, and maintenance of operational documentation and procedural content.
• Assist with document portal enhancement initiatives, including content cleanup, standardization, and restructuring.
• Support document migration and testing activities associated with future platform transitions.
• Conduct audits to identify outdated, duplicate, or missing content and recommend improvements.
• Collaborate with business partners and subject matter experts to gather feedback and improve the user experience.

Required Qualifications:

• Enrolled in a post-secondary co-op program in Business Administration, Information Management, Communications, Library Sciences, Knowledge Management, or a related field.
• Strong written communication, organizational, and attention-to-detail skills.
• Experience using Microsoft 365 applications, including Word, Excel, Teams, and SharePoint.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Interest in knowledge management, content management, or process improvement.

Preferred Qualifications:

• Experience working with SharePoint or other document management systems.
• Familiarity with content organization, document governance, or information architecture principles.
• Experience supporting projects, research activities, or business process improvements.
• Strong analytical and problem-solving skills.
• Ability to learn new technologies and adapt in a fast-paced environment.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Salary range is expected to be between:

$43,875.00 CAD - $57,525 CAD

#LIHYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid