Wine Shop & Guest Experience Team Lead

Andrew Peller Limited; Niagara-on-the-Lake; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading wine and craft beverage company in Niagara-on-the-Lake is seeking a Retail and Experience Team Leader. This role focuses on achieving sales targets and creating memorable guest experiences. The ideal candidate will excel in customer service with relevant education, and experience. Responsibilities include guiding tours and optimizing guest transactions, ensuring a clean and safe environment. Join a company that values diversity and inclusion and offers a rewarding workplace.

Qualifications

• Focus on guest/customer service excellence is crucial.
• Post-secondary education in wine or spirits is required.
• Experience with cash handling and point of sale systems is important.

Responsibilities

• Achieve and exceed Wine Club membership targets.
• Maximize revenues per guest transaction through up-selling.
• Facilitate guided tour and tasting experiences.

Skills

Demonstrated Guest/Customer service excellence focus

Post‑secondary wine/spirits education

Experience with point of sale systems and handling cash

Recognizing when support is needed

Smart Serve certification

First Aid certification

Job description

A leading wine and craft beverage company in Niagara-on-the-Lake is seeking a Retail and Experience Team Leader. This role focuses on achieving sales targets and creating memorable guest experiences. The ideal candidate will excel in customer service with relevant education, and experience. Responsibilities include guiding tours and optimizing guest transactions, ensuring a clean and safe environment. Join a company that values diversity and inclusion and offers a rewarding workplace.