Wide Format Operator Assistant

University of Victoria; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

The University of Victoria is hiring a Wide Format Operator for its Printing Services. This role is crucial for managing the high-quality printing needs of the university community. Candidates should have at least three years of experience in a similar environment and be adept in Adobe Creative Suite.

The position involves independent project management with minimal supervision, excellent customer service skills, and the ability to work effectively under pressure. Strong mechanical skills and attention to detail are also essential for success in this role.

Qualifications

• Minimum of three (3) years of recent wide format experience in a print-oriented customer service environment.
• Proven ability to work independently and within a team structure with minimal supervision.
• Strong mechanical aptitude and troubleshooting skills.

Responsibilities

• Produce high-quality wide format printing for the University community and the public.
• Manage projects using industry-standard MIS software.
• Interact effectively with faculty, staff, students, and the public.

Skills

Customer service skills

Attention to detail

Mechanical aptitude

Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Education

Equivalent combination of education, training, and experience

Tools

PrintSmith Vision

Digital Storefront

Job description

Printing and Duplicating Services, a unit within the Division of Student Affairs, is dedicated to supporting the success of staff, faculty, students, and departments while delivering service excellence.

The Wide Format Operator plays a critical role in the Printing Services Blink Print satellite operation, working both independently and collaboratively to manage multiple priorities in a high‑pressure environment. This position requires the ability to interact effectively with faculty, staff, students, and the public, demonstrating tact, diplomacy, and sound judgment in person and over the phone. The Wide Format Operator must possess strong clerical and organizational skills, extensive knowledge of diverse printing and sign processes, and proficiency with Adobe Creative Cloud to prepare files for production.

Reporting to the Manager, Printing Services, the Wide Format Operator Assistant is responsible for the day‑to‑day operations of the Blink satellite wide format print shop located in the University Bookstore, operating with minimal oversight. Core responsibilities include producing high‑quality wide format printing for the University community and the public using specialty printing, laminating, and plotting equipment, as well as managing projects through industry‑standard MIS software.

Experience

This role requires a minimum of three (3) years of recent wide format experience in a print‑oriented customer service, or similar setting, preferably in a post‑secondary or institutional environment or an equivalent combination of education, training, and experience.

Knowledge / Skills / Abilities

• Ability to interact and communicate effectively both verbally and in writing.
• Excellent customer service skills.
• Must be able to work independently while within a team structure with minimal supervision.
• Ability to pay close attention to detail.
• Ability to keep accurate records.
• Strong mechanical aptitude and troubleshooting skills to adjust and small repairs to printing and binding equipment.
• Ability to organize/prioritize workload and possess quick decision‑making skills to withstand a high‑pressure environment.
• Close visual acuity, accurate colour vision.
• Ability to manage cash and run point of sale and global payment machine.
• Must have working knowledge of Adobe Creative Suite including Photoshop, Illustrator and InDesign.
• Extensive knowledge of wide format media and industry standards.
• Knowledge of prepress and printing software applications and how to use them.
• Knowledge of duplicating and bindery processes.

Assets / Preferences

• Working knowledge of PrintSmith Vision and Digital Storefront.
• Experience with UVic information systems.