White-Glove Freight Coordinator | Dartmouth (Mon-Fri)

Armour Transportation Group; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Job summary

Armour Transportation Group is seeking a proactive Freight Coordinator for our White Glove Division in Dartmouth, NS. You will collaborate with departments, terminals, and customers to optimize equipment and freight movement, while driving operational excellence and ensuring accurate reporting.

The role emphasizes scheduling pickups and deliveries, data entry, and maintaining customer portals, with a focus on professional, timely responses to inquiries to enhance the customer experience.

Qualifications

• Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Self-motivated with strong analytical and decision-making abilities.
• Effective communication and leadership skills, with the ability to inspire and guide teams.
• Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
• Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.

Responsibilities

• Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
• Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
• Schedule and confirm pick-up and delivery appointments.
• Conduct data entry with precision and attention to detail.
• Maintain and update customer portals to reflect current and accurate information.
• Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
• Continuously seek opportunities to enhance the customer experience.

Skills

Time management

Multitasking

Analytical skills

Decision making

Communication skills

Leadership

Negotiation

Transportation knowledge

Dispatch knowledge

Team collaboration

Tools

TruckMate System

Microsoft Office

Excel

Word

Job description

Armour Transportation Group is seeking a proactive Freight Coordinator for our White Glove Division in Dartmouth, NS. You will collaborate with departments, terminals, and customers to optimize equipment and freight movement, while driving operational excellence and ensuring accurate reporting.

The role emphasizes scheduling pickups and deliveries, data entry, and maintaining customer portals, with a focus on professional, timely responses to inquiries to enhance the customer experience.