WFM Senior Analyst, Short-Term Forecasting

Intact; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance industry is seeking a WFM Senior Analyst, Short-Term Forecasting to join its dynamic team in Calgary, Alberta. The role involves developing and maintaining short-term forecasts while meeting with stakeholders to adjust strategies according to demand trends. This is an opportunity for candidates with analytical skills and experience in workforce management software to grow and contribute to a pivotal area of the business.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Possibility to purchase extra days off

Annual wellness account

Access to physical and mental health tools

Dynamic workplace learning ecosystem

Community Impact program

Qualifications

• 3-5 years of experience in short-term forecasting
• Proficiency in workforce management software
• Strong written and verbal communication skills

Responsibilities

• Develop, generate, and maintain call forecasts in the short-term
• Meet regularly with business stakeholders
• Analyze short-term trends and adjust forecasts

Skills

Analytical skills

Communication skills

Time management

Problem-solving

Education

University degree or college diploma in business, math, statistics, economics, computer science, engineering

Tools

e-WFM

IEX (NICE)

Verint

Cisco

Avaya

Excel

Job description

WFM Senior Analyst, Short-Term Forecasting

Join to apply for the WFM Senior Analyst, Short-Term Forecasting role at Intact

WFM Senior Analyst, Short-Term Forecasting

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Join to apply for the WFM Senior Analyst, Short-Term Forecasting role at Intact

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We’re looking for a Senior Short-Term Forecasting Analyst to join our dynamic and growing team!

Location: Across Canada

What You’ll Do Here

• Develop, generate, and maintain call forecasts in the short-term (up to 2 months)
• Meet regularly with business stakeholders to discuss and adjust forecasts
• Coordinate with the Scheduling and Intraday Teams to understand recent trends and plan contingencies
• Ensure alignment with long-term forecasts for a comprehensive business understanding
• Analyze short-term trends and adjust forecasts based on immediate changes in demand
• Provide regular updates and reports to senior management on short-term forecast performance
• Identify and implement process improvements to enhance forecasting efficiency
• Facilitate some long-term planning activities as part of professional development
  
  

What You Bring To The Table

• University degree or college diploma (business, math, statistics, economics, computer science, engineering) or equivalent combination of education and experience
• 3-5 years’ experience in short-term forecasting within a workforce management department
• Proficiency in workforce management software such as e-WFM (Aspect), IEX (NICE), Verint, Cisco, and Avaya
• Strong analytical skills with the ability to quickly identify and address forecasting discrepancies
• Advanced knowledge of Excel, including pivot tables, data analysis, and automation techniques
• Strong written and verbal communication skills
• Effective time management and ability to prioritize tasks in a fast-paced environment
• Team player with a proactive approach to problem-solving
• No Canadian work experience required but must have authorization to work in Canada
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Insurance

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