Wellness Systems Quality Care Coordinator - Katzie, Kwantlen, and Semiahmoo

First Nations Health Authority; Chilliwack; Hybrid; CAD 74,000 - 103,000; Full time

Job summary

A leading health organization seeks a Wellness Systems Quality Care Coordinator to support First Nations individuals in their care journey. The role involves coordinating responses to feedback and facilitating access to resources. A university degree and relevant experience are required. This is a permanent, full-time position based in Surrey, BC, with a hybrid work model.

Benefits

Municipal Pension plan

3 weeks’ vacation

Access to group health benefits

Qualifications

• 5–7 years of experience with First Nations communities.
• Experience in patient safety investigations, quality improvement.

Responsibilities

• Coordinate responses to feedback and concerns from First Nations individuals.
• Facilitate dialogue and document experiences.

Skills

Cultural Safety

Empathy

Respect

Education

University degree in social sciences, health, or a related field

Job description

Wellness Systems Quality Care Coordinator - Katzie, Kwantlen, and Semiahmoo

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Wellness Systems Quality Care Coordinator - Katzie, Kwantlen, and Semiahmoo

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FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

About Us

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here .

Title: Wellness Systems Quality Care Coordinator

Salary: $74,663 - $93,328 - $102,660 per year (pay range explained below)

Contract: Permanent

Hours: 37.5 hours (core hours 9am-3pm Mon-Fri)

Location: Surrey, BC, located on the ancestral territories of the Katzie, Kwantlen, and Semiahmoo Nations – Hybrid

About The Role

As Wellness Systems Quality Care Coordinator, you offer offers advanced, culturally safe support to self-identifying First Nations individuals on their journey toward quality care. Rooted in the unique stories and lived experiences of individuals and communities, you will coordinate meaningful responses to feedback and concerns. Working across acute care, residential services, mental health, public health, home health, and community systems, you will facilitate respectful dialogue, document experiences, and identify areas needing attention. You will be helping individuals and communities access resources that support healing, guided by transparent and accountable processes that lead to resolution and improved care experiences.

About You

To be successful in this role you will have/be –

Education And Experience

• A university degree in social sciences, health, or a related field.
• 5–7 years of recent and relevant experience working with First Nations communities, organizations, or multifaceted health and/or social service systems, ideally within the Fraser Salish region.
• Experience interacting with First Nations patients and families with cultural safety, humility, empathy, and respect.
• Training in patient safety investigations, quality improvement, cultural safety, and/or trauma-informed care are assets.
  
  

Knowledge

• Knowledge of First Nations communities, ideally within the Fraser Salish region.
• Knowledge of social justice issues and the impacts of social determinants on health.
  
  

Please refer to Job Specification section of the Job Description for more details.

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

• Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
• 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
• Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
• And more!
  
  

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How To Apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button.

Closing date: May 19, 2025 (at 23:59)

For more information about us, please visit: www.fnha.ca/about/work-with-us

For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements

If you have any inquiries or issues please contact FNHA Recruitment at [e-mail]

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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