Welcome Desk Administrator

YW Calgary; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee benefits

Paid time off

Job summary

YW Calgary is seeking a Welcome Desk Administrator to support the Hub facility with front-desk operations and daily administrative tasks. This full-time role, based at the YWCA Calgary Hub, focuses on delivering excellent customer service and maintaining smooth office operations.

You will handle participant and visitor inquiries, manage bookings, and assist with membership processes while collaborating with staff and volunteers to ensure a welcoming environment.

Qualifications

• Diploma or certificate in Business Administration is considered an asset.
• Two to four years of experience in an administrative and/or reception role.
• Proven ability to provide exceptional customer service in person and over the phone.

Responsibilities

• Demonstrates exceptional customer service and manages day-to-day operations at the YWCA Calgary Hub Welcome Desk.
• Assist participants, visitors, staff, and volunteers in person, by phone, or email.
• Provide accurate, timely, and professional information following current processes.
• Receive and sort mail and notify appropriate teams of deliveries.
• Support member management activities including new member setup, payments, inquiries, data entry, and reporting.
• Coordinate with volunteers to manage rental spaces, bookings, and event setups.

Skills

Customer service

Reception duties

Communication

Data entry

Education

Diploma or certificate in Business Administration

Tools

Microsoft Office

Adobe Acrobat

Database management

Job description

YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB T2G5J1, CAN

Description

TheWelcome Desk Administratorprovides supportforYWCA’s Hub facilityreception (Welcome Desk), organizational administrativesupportand day-to-day customer relations.This roleis the face oftheYWCA Hubfacilityand creates an environment ofprofessionalism, customer service, community,guestand participant support.

This is a full-time position working 37.5 hours per week, generally Monday to Friday from 8:00 a.m. to 4:00 p.m. Occasional evening and weekend work may be required. This role is primarily office-based at the YWCA Hub.

WHAT WE OFFER

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

Paid time off (for eligible roles; prorated based on start date) includes:

• 3 weeks of paid vacation
• 6 personal days
• A paid day off to celebrate your birthday

WHAT YOU'LL DO

Demonstrates exceptional customer service and service delivery at all times, supporting the day-to-day operations of the YWCA Calgary Hub facility

• Support program participants, visitors, fitness members, rental customers, employees and volunteers in person, on the phone or through email
• Create a welcoming experience and provideaccurate,timely, professional and consistent information that meets current processes of YWCA Hub Welcome Desk and all program and support areas

Respond to and direct phone calls and service requests received by YWCA in a courteous, professional manner, while respecting diversity, confidentiality, and privacy

• Maintain a current understanding of programs and services provided by YWCA Calgary and be able to provide accurate information for all enquiries
• Receive and sort mail, ensuring appropriate teams or individuals are notified of all deliveries in line with YWCA processes
• With the support of Sr. Community Engagement Coordinator and working collaboratively with Communication Administrator ensure effective use of all systems that support operations of YWCA Hub welcome desk, community spaces and Fitness Centre

Support member management activities including new member setup, payment processing, responding to membership inquiries, database management, and financial reporting

• Work collaboratively with Welcome Desk Volunteers to prepare and set uprental spaces; manage calendar bookings; storage and equipment oversight; and ensure effective, customer-focused operations of all spaces are addressed in a timely and efficient manner

Working closely with the Communications Administrator to ensure the customer engagement cycle is properly maintained, including contracts, invoices, receipts, payment processing, and reporting

QUALIFICATIONS

• Diploma or certificate in Business Administration is considered an asset

Two to four years of experience in an administrative and/or reception role

WHAT YOU'LL BRING

• Experience providing customer service over the phone and in person
• Highly professional presentation in all areas of work including strong communication skills
• Strong organization and attention to detail
• Intermediate level experience in Microsoft Office suite of products; Adobe Acrobat; and skill in database management, data entry and reporting

Deadline: until a successful candidate is found

YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at [e-mail].