WEC Specialist - DMHV DD

nr consulting; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Total rewards

Coaching & development

Dynamic team

Training program

Job summary

RBC in Canada seeks a Client Implementation Officer (cash management) to guide commercial clients through end-to-end onboarding and integration. You will lead multi-case implementations, coordinate with Cash Management Operations, and craft tailored plans to ensure smooth delivery of cash management solutions.

Collaborating with the broader Commercial Banking team, you’ll translate client needs into actionable steps, ensuring a confident handoff to servicing partners and clear client

Qualifications

• Bilingual English and French required for Canada-wide client service.
• 1–2 years in a financial services role interacting with business clients.
• Strong critical thinking, communication and collaboration skills.
• Proven ability to deliver an exceptional client experience.
• Experience with web-based meetings, digital banking and mobile apps.
• Nice-to-have: cash management advisory or implementation experience.
• Post-secondary education in business or finance is a plus.

Responsibilities

• Lead multiple product implementation cases, guiding onboarding progress.
• Engage partners in Cash Management Operations for critical activities.
• Collaborate with the Implementation & Integration Team to deliver tailored plans.
• Ensure clients understand products and transition to servicing partners.
• Develop understanding of core cash management products and their use.
• Analyze client requirements to tailor implementation plans.

Skills

Cash Management

Cash Management Products

Commercial Banking

Financial Services

French Language

Job description

What is the opportunity?

The RBC Client Implementation Officer (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experience for businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for core cash management products. This involves tailored planning, execution, and proactive communication with business clients. This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering exceptional client experience. Previous work experience in the financial services industry serving business clients and a high level of comfort collaborating with multiple internal partners are important for success in this role.

What will you do?

• Lead multiple product implementation cases at a time, ensuring clients’ onboarding and implementation plans progress in accordance with established expectations
• Effectively engage partners in Cash Management Operations for critical activities in support of the implementation process.
• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements.
• Ensure clients have clarity and confidence in their products, services and available support and facilitate a seamless transition to servicing partners upon completing implementation
• Develop a deep understanding of core cash management products suite with an understanding of how each product can enable businesses to meet their specific needs.
• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• 1-2 years of demonstrated excellence in a financial service role that involved interacting with business clients
• Strong critical thinking, communication, and collaboration skills.
• Demonstrated proficiency in business acumen and ability to provide meaningful advice
• Proven track record of delivering an exceptional client experience.
• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications).

Nice-to-have

• Cash management experience in either advisory or implementation role
• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world‑class training program in financial services

Job Skills

Cash Management, Cash Management Products, Commercial Banking, Financial Services, French Language

Additional Job Details

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Posted Date:

2026-09-09

Application Deadline:

2026-10-16Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.