Directeur.rice, centres de données - Marché de l’énergie

bba; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

RBC is seeking a Client Implementation Officer (cash management) to drive end-to-end onboarding for commercial and corporate clients. You will lead implementation plans, coordinate with Cash Management Operations, and partner with an enterprise team to deliver tailored cash management solutions.

This role requires strong client-facing skills, a bilingual English/French capability, and a collaborative mindset to ensure a smooth transition to servicing teams post-implementation.

Qualifications

• Bilingual English and French required for client and partner interactions across Canada.
• 1–2 years of demonstrated excellence in a financial services role serving business clients.
• Strong critical thinking, communication, and collaboration skills.
• Proven ability to provide meaningful business advice.
• Experience with emerging communications and technology (web meetings, digital banking).
• Post-secondary education in business administration or financial management.

Responsibilities

• Lead multiple client implementation cases ensuring onboarding plans progress as expected.
• Engage Cash Management Operations partners for critical implementation activities.
• Collaborate with the Implementation and Integration Team to deliver client-specific plans.
• Ensure clients understand products, services and available support during and after implementation.
• Develop understanding of core cash management products to meet client needs.
• Analyze client requirements to tailor and execute implementation plans.

Skills

Bilingual English/French

Financial services experience

Strong communication

Collaboration

Business acumen

Technology adoption

Education

BBA / Commerce or equivalent

Job description

Full-time +1

What is the opportunity?

The RBC Client Implementation Officer (cash management) role is your opportunity to become a critical member of the implementation team, where you’ll drive exceptional client experience for businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for core cash management products. This involves tailored planning, execution, and proactive communication with business clients. This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering exceptional client experience. Previous work experience in the financial services industry serving business clients and a high level of comfort collaborating with multiple internal partners are important for success in this role.

What will you do?

• Lead multiple product implementation cases at a time, ensuring clients’ onboarding and implementation plans progress in accordance with established expectations
• Effectively engage partners in Cash Management Operations for critical activities in support of the implementation process.
• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements.
• Ensure clients have clarity and confidence in their products, services and available support and facilitate a seamless transition to servicing partners upon completing implementation
• Develop a deep understanding of core cash management products suite with an understanding of how each product can enable businesses to meet their specific needs.
• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• 1-2 years of demonstrated excellence in a financial service role that involved interacting with business clients
• Strong critical thinking, communication, and collaboration skills.
• Demonstrated proficiency in business acumen and ability to provide meaningful advice
• Proven track record of delivering an exceptional client experience.
• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications).

Nice-to-have

• Cash management experience in either advisory or implementation role
• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job SkillsCash Management, Cash Management Products, Commercial Banking, Financial Services, French LanguageAdditional Job Details

Address:

City:

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Posted Date:

2026-09-09

Application Deadline:

2026-10-16

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above