Web Project Manager

Mylittlebigweb; Montreal (administrative region); On-site; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

100% remote option with flexible hours

2 weeks vacation and year-end closure

Health and dental insurance

Telemedicine access

Office snacks and beverages

Transit pass contribution

Team social events and perks

Job summary

My Little Big Web in Montreal seeks an Operations and Project Management Assistant to support the Director of Operations, coordinate internal processes, and drive project management across SEO, PPC, and website projects. You will manage client relations and help optimize workflows for efficiency.

The role requires strong French language skills, detail-oriented organization, and the ability to work independently in a hybrid or fully remote setting. Experience with Monday/Asana is a plus.

Qualifications

• Excellent spoken and written French.
• Organizational skills, attention to detail, and ability to work independently.
• Excellent communication and interpersonal skills.
• Collaborative and proactive mindset; anticipate needs.
• Experience in administrative or operational support; project management is a plus.
• Proficiency in a project management tool (Monday, Asana, or equivalent).
• Proficiency in English is a plus.

Responsibilities

• Provide comprehensive operational support to the agency and coordinate internal processes.
• Oversee project management across departments, manage client relations on ongoing projects.
• Serve as the point of contact between teams, clients, and management.
• Coordinate and monitor priorities with the Director of Operations.
• Organize operational meetings and document internal processes.
• Support tools adoption and best practices to improve efficiency.
• Monitor project timelines, budgets, deliverables, and invoicing.

Skills

French language proficiency

English language (plus)

Organizational skills

Communication skills

Proactiveness

Independent work

Tools

Monday

Asana

Job description

Operations and Project management assistant

Web Project Manager

Who are we?

My Little Big Web is a web agency with about 20 employees based in Montreal that places workplace well-being at the heart of its development strategy. We offer SEO, online advertising, social media management, and website creation and redesign services (primarily using WordPress).

Job Responsibilities:

Reporting directly to the Director of Operations, the person in this role provides comprehensive operational support to the agency- including internal coordination, processes, and management- while also overseeing overall project management across various departments as needed and managing client relations for ongoing projects. He or she serves as the point of contact between teams, clients, and management, and contributes to the agency's smooth operation, organization, and overall efficiency.

Your role, in practice:

Operations and Management Support

• Assist the Director of Operations in coordinating and monitoring priorities
• Organize and follow up on operational meetings
• Contribute to the improvement and documentation of internal processes
• Support internal communication among teams, divisions, and management
• Help implement tools and best practices to improve the agency's efficiency

Project Management

• As needed, in addition to the existing teams, coordinate client projects (timelines, budgets, deliverables)
• Monitor the progress of projects (SEO/PPC/social media, website)
• Manage schedules for teams and external vendors
• Update project management tools and track related invoicing as needed

Customer Service

• Serve as the point of contact between customers and production teams
• Ensure communication between project managers and customers: calls, exchanges, and reports
• Collect and relay customer feedback, and follow up with the teams
• Anticipate customer needs and concerns to prevent dissatisfaction
• Handle sensitive situations with tact and ensure overall customer satisfaction

Desired profile

• Excellent spoken and written French
• Organizational skills, attention to detail, and ability to work independently
• Excellent communication and interpersonal skills
• Collaborative and proactive mindset, ability to anticipate needs
• Experience in administrative or operational support; project management experience is a plus
• Proficiency in a project management tool (Monday, Asana, or equivalent)
• Proficiency in English is a plus

We value thoroughness and humility, as well as your ability to explain things clearly and effectively.

Benefits offered at My Little Big Web:

• Hybrid work model or 100% remote work with flexible hours: Take advantage of the flexibility to work from home, ensuring a perfect work-life balance.
• Vacation and special closures: Enjoy 2 weeks of vacation, as well as the agency's 2-week closure between Christmas and New Year's.
• Health benefits: Enjoy supplemental health and dental insurance, as well as access to telemedicine.
• Well-being at the office: Join our happy hours and discover plenty of little perks to make your office experience enjoyable. These include healthy snacks, free coffee, and tea in our workspace.
• Company discounts: Get discounts on certain subscriptions (local businesses, etc.) and a 50% contribution toward your Opus public transit pass.
• Support for sports and family: If you have a gym membership, we'll cover $25 per month of your membership fee.
• Unique atmosphere and prime location: Be part of a team where a positive attitude is a priority, and enjoy our location just a 10-minute walk away