Web Experience Lead, Content & Analytics

SAIT; Calgary; On-site; CAD 65,000 - 68,000; Full time

Benefits offered by this job

Generous time off

Medical benefits

Dental benefits

Vision benefits

Mental health support

Health Spending Account

LinkedIn Learning

Tuition support

Pension (LAPP)

Campus dining

Fitness facilities

Job summary

SAIT’s Marketing department is seeking a Digital Experience Coordinator to manage SAIT.ca and digital platforms, delivering accessible, user-focused online experiences using data and audience insights. Collaborate across the institution to enhance the online presence and learner journey.

The role emphasizes coordinating digital projects, content governance, analytics, and best practices to improve usability; 36.25 hours weekly with 3 weeks vacation per year.

Qualifications

• Must have a diploma in digital communications, marketing, user experience, information architecture, communications, business, or a related field
• A Bachelor's degree in a related discipline would be considered an asset
• 3-5 years of related experience supporting websites, digital content, user experience, digital communications or online services in a complex organization is required

Responsibilities

• Coordinate assigned digital projects from requirements gathering through implementation and evaluation
• Work with Marketing and Communications, ITS, academic units, service areas, vendors and other partners to support successful delivery
• Document requirements, decisions, timelines, responsibilities, risks and dependencies
• Coordinate user acceptance testing, content readiness, quality assurance and implementation activities
• Support institutional digital, customer experience and learner journey initiatives as assigned
• Coordinate the day-to-day operation, maintenance and continuous improvement of SAIT.ca and assigned digital properties
• Review and respond to website requests, identifying requirements, dependencies, risks and appropriate next steps
• Coordinate publishing, updating, restructuring and removal of digital content
• Monitor assigned digital experiences for accuracy, usability, consistency and alignment with established standards
• Support incident resolution and communicate with appropriate technical, content and business partners when issues arise
• Maintain documentation, request processes and operational procedures supporting digital experience work
• Work with internal partners to plan, organize and deliver audience-focused digital content
• Advise content owners on web writing, information architecture, search engine optimization, accessibility and digital best practices
• Apply approved content, brand, accessibility, and user experience standards across assigned digital properties
• Coordinate content lifecycle activities and follow up with content owners to support accuracy and accountability
• Monitor website analytics, search behaviour, user feedback and other digital performance indicators
• Translate digital data into practical recommendations for content, navigation and experience improvements
• Support the definition and tracking of digital experience measures and key performance indicators
• Apply established accessibility, usability, brand and quality standards to digital content and experiences
• Identify pain points affecting users and coordinate or recommend appropriate corrective action
• Develop resources, training and guidance to support content contributors

Skills

Content management system

Coordinate content & enhancement

Web accessibility & usability

Web analytics & performance data

SEO & content design

Cross-functional coordination

QA & user acceptance testing

Partnership management

Education

Diploma in digital communications, marketing, UX, IA, communications, business or related

Bachelor's degree (asset)

Job description

SAIT’s Marketing department is seeking a Digital Experience Coordinator to manage SAIT.ca and digital platforms, delivering accessible, user-focused online experiences using data and audience insights. Collaborate across the institution to enhance the online presence and learner journey.

The role emphasizes coordinating digital projects, content governance, analytics, and best practices to improve usability; 36.25 hours weekly with 3 weeks vacation per year.