Digital Experience Coordinator

Southern Alberta Institute of Technology (SAIT); Calgary; On-site; CAD 65,000 - 68,000; Full time

Benefits offered by this job

Generous time off

Medical, dental, and vision benefits

Mental health support

Health Spending Account

Professional development opportunities

Pension through LAPP

On-campus dining options

Free fitness facilities

Job summary

SAIT’s Digital Experience Coordinator role focuses on managing SAIT.ca and digital platforms, delivering accessible and user-centered experiences using data and insights. You’ll work with Marketing, ITS and academic partners to improve the online presence and learner journeys.

The role emphasizes collaboration, web governance, analytics, and continuous improvement to ensure accurate, usable digital experiences across SAIT’s touchpoints.

Qualifications

• Diploma or degree in digital-related field is required or asset.
• Experience with websites, digital content and UX in a complex org is expected.
• Ability to work with analytics, accessibility and content governance.

Responsibilities

• Coordinate digital projects from requirements to implementation and evaluation.
• Collaborate with Marketing, ITS, academic units and partners to ensure delivery.
• Document requirements, timelines, decisions and risks.
• Coordinate user acceptance testing, content readiness and QA activities.
• Support digital experience initiatives and learner journey optimization.
• Operate and improve SAIT.ca and other digital properties daily.

Skills

Content management system

Website content coordination

Web accessibility practices

Web analytics usage

SEO and content design

Cross-functional collaboration

Quality assurance testing

Managing multiple partnerships

Education

Diploma in digital communications, marketing, user experience, information architecture, communications, business, or related field

Bachelor’s degree would be an asset

Job description

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events.

The Opportunity

Job classification: Information Officer I

Salary range: $64,994.80 - $67,822.30. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 36.25

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM, October 20, 2026

As the Digital Experience Coordinator, you'll play a key role in managing and improving SAIT's website and digital platforms. You'll collaborate with partners across the institution to deliver accessible, user-focused digital experiences, using data, analytics, and audience insights to continuously enhance our online presence.

If you're passionate about creating seamless online experiences, enjoy collaborating with diverse teams, and want to make a meaningful impact on how people engage with SAIT, we'd love to hear from you.

How You'll Contribute

Digital Projects and Cross-Functional Coordination

• Coordinate assigned digital projects and enhancements from requirements gathering through implementation and evaluation
• Work with Marketing and Communications, ITS, academic units, service areas, vendors and other partners to support successful delivery
• Document requirements, decisions, timelines, responsibilities, risks and dependencies
• Coordinate user acceptance testing, content readiness, quality assurance and implementation activities
• Support institutional digital, customer experience and learner journey initiatives as assigned

Digital Experience And Website Operations

• Coordinate the day-to-day operation, maintenance and continuous improvement of SAIT.ca and assigned digital properties
• Review and respond to website requests, identifying requirements, dependencies, risks and appropriate next steps
• Coordinate the publishing, updating, restructuring and removal of digital content
• Monitor assigned digital experiences for accuracy, usability, consistency and alignment with established standards
• Support incident resolution and communicate with appropriate technical, content and business partners when issues arise
• Maintain documentation, request processes and operational procedures supporting digital experience work

Content Coordination and Governance

• Work with internal partners to plan, organize and deliver audience-focused digital content
• Advise content owners on web writing, information architecture, search engine optimization, accessibility and digital best practices
• Apply approved content, brand, accessibility, and user experience standards across assigned digital properties
• Coordinate content lifecycle activities and follow up with content owners to support accuracy and accountability

Analytics, Insights and Optimization

• Monitor website analytics, search behaviour, user feedback and other digital performance indicators
• Translate digital data into practical recommendations for content, navigation and experience improvementsSupport the definition and tracking of digital experience measures and key performance indicators
• Apply established accessibility, usability, brand and quality standards to digital content and experiences
• Identify pain points affecting users and coordinate or recommend appropriate corrective action
• Develop resources, training and guidance to support content contributors

What You Bring

• Must have a diploma in digital communications, marketing, user experience, information architecture, communications, business, or a related field
• A Bachelor's degree in a related discipline would be considered an asset
• 3-5 years of related experience supporting websites, digital content, user experience, digital communications or online services in a complex organization is required

Skills

• Working in a content management system
• Coordinating website content and enhancement requests
• Applying web accessibility and usability practices
• Using web analytics and performance data
• Working with search optimization and content design principles
• Coordinating work across business, content, and technical teams
• Conducting quality assurance or user acceptance testing
• Supporting multiple partnerships and competing priorities

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, We Equip You With The Resources You Need To Shape Bold Futures For Yourself And Our Communities. We Offer a Comprehensive Package Including

• Generous time off to pursue other passions and support your wellbeing
• SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
• Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
• Access to a Health Spending or Taxable Spending Account
• Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
• Defined Benefit pension through LAPP to help you retire with confidence
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

And the perks keep on coming!

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.