Wealth Operations Officer III

TD Bank; Toronto; On-site; CAD 47,000 - 67,000; Full time

Job summary

TD Bank in Toronto, Ontario, is seeking an Operations Associate to execute transactions accurately and on time, while adhering to SLAs and policy guidelines. You will support customers and partners, relay information, and help maintain service quality within authorized limits.

The role requires an undergraduate degree or college diploma and 1+ years of relevant experience, with CSC certification considered an asset.

Qualifications

• Undergraduate degree/ college diploma preferred.
• 1+ years relevant experience.
• Holding a CSC certification is an asset.

Responsibilities

• Execute transactions accurately, on time and in line with established guidelines / SLAs.
• Refer or elevate processing or operational issues as needed to ensure service quality.
• Identify opportunities to improve service delivery and support process improvements.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Develop and maintain working relationships with customers, partners and vendors, including responding to questions and concerns.

Education

Undergraduate degree/ college diploma preferred

CSC certification (asset)

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery and support process improvement initiatives
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner

SHAREHOLDER

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalation issues where appropriate
• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
• Actively review internal processes / activities and provide ideas for process improvement
• Investigate and elevate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Ensure the timely communication of issues / points of interest
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and / or externally

BREADTH & DEPTH

• Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions
• Transactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatility
• Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
• Transactions are characterized by moderate risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required
• Generally interacts with internal partners and/or external clients for functions performed May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work spans from daily, weekly to monthly activities
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
• Generally reports to a Team Manager

EXPERIENCE & EDUCATION

• Undergraduate degree/ college diploma preferred and/or
• 1+ years relevant experience
• Holding a valid CSC is an Asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, a