Wealth Operations Officer III

TD; Markham; On-site; CAD 47,000 - 67,000; Full time

Job summary

TD Wealth in Markham, Ontario is seeking an operations-focused professional to execute financial transactions with accuracy and timeliness. You will refer or escalate issues, support partners with incoming transactions, and maintain strong relationships with customers, partners and vendors.

The role requires adherence to regulatory policies and enterprise standards while contributing to service quality and efficiency.

Qualifications

• Undergraduate degree or college diploma preferred.
• 1+ years relevant experience.

Responsibilities

• Execute transactions accurately, on time and per SLAs.
• Refer or escalate processing issues to ensure resolution.
• Support partners with incoming transactions and validations.
• Develop and maintain relationships with customers, partners and vendors.
• Complete workload to meet SLA requirements and support process improvements.
• Adhere to regulations and enterprise frameworks applicable to operations.

Education

Undergraduate degree / college diploma preferred

Job description

Work Location:Markham, Ontario, CanadaHours:37.5Line of Business:TD WealthPay Details:$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERExecute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service delivery and support process improvement initiativesSupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsDevelop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely mannerSHAREHOLDERComplete assigned workload to meet SLA requirements for service and productivityUnderstand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes including completing and recording transactions for either the organization or clientsActively review internal processes / activities and provide ideas for process improvementInvestigate and escalate non-standard or high-risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamworkEnsure the timely communication of issues / points of interestSupport the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports an inclusive and diverse workforceAct as a brand ambassador for the function and the bank, both internally and / or externallyBREADTH & DEPTHWorks within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictionsTransactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatilityUses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelinesTransactions are characterized by moderate risk/financial impactLow to moderate decision-making authority within defined parametersIdentifies and resolves issues within authority on processes or transactions or escalates internally as requiredGenerally interacts with internal partners and/or external clients for functions performed May provide process / policy guidance to others (e.g. within team, internal partners)Focus of work spans from daily, weekly to monthly activitiesRequires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supportedGenerally reports to a Team ManagerEXPERIENCE & EDUCATIONUndergraduate degree/ college diploma preferred and/or1+ years relevant experienceWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet