Wealth Operations Officer II

TD Bank; Toronto; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank in Toronto, Ontario, is seeking a detail-oriented professional to support transactional operations within TD Wealth. You will execute transactions accurately, on time, and in line with guidelines while adhering to SLAs, and you will collaborate with partners to ensure high-quality service.

The role emphasizes maintaining confidentiality, supporting process improvements, and ensuring compliance with AML and business continuity requirements.

Qualifications

• Undergraduate degree/ college diploma preferred and/or 1+ years relevant experience.

Responsibilities

• Execute transactions accurately, on time and in line with SLAs.
• Refer or elevate processing issues to appropriate function to facilitate resolution.
• Identify opportunities to improve service delivery and support process improvements.
• Develop and maintain working relationships with customers, partners and vendors including responding to questions or concerns promptly.
• Complete assigned workload to meet SLA requirements for service and productivity.
• Adhere to enterprise frameworks and methodologies (AML, BCM) and comply with Bank Code of Conduct.

Education

Undergraduate degree / college diploma

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES

CUSTOMER

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery and support process improvement initiatives
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner

SHAREHOLDER

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escape issues where appropriate
• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
• Actively review internal processes / activities and provide ideas for process improvement
• Investigate and escape non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Ensure the timely communication of issues / points of interest
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day to day activities
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and / or externally

BREADTH & DEPTH

• Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and are characterized by low to moderate risk/financial impact
• Completes transactions characterized by a combination of manual and automated processes, drawing information/data from several systems or applications
• Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
• Low to moderate decision-making authority within defined parameters
• Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
• Typically has interaction with internal partners and external clients
• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
• Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
• Generally reports to a Team Manager

EXPERIENCE & EDUCATION

• Undergraduate degree/ college diploma preferred and/or
• 1+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over