Water Purification Product Manager: Growth & Strategy Lead

Reliance Home Comfort; Toronto; On-site; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Benefits plan for you and family

Career growth opportunities

Diversity and recognition

Job summary

Reliance Home Comfort invites a seasoned Product Manager to own the Water Purification portfolio’s P&L, drive revenue growth, and partner with sales, marketing, and call centre teams to execute strategy.

You will lead retention, pricing and lifecycle initiatives, build a two-year roadmap, and explore innovations in filtration and service models while supporting forecasting and inventory planning. This role is based in Canada and offers growth within a large, inclusive organization.

Qualifications

• 7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries.
• Excellent cross-functional leadership and stakeholder management skills.
• Strong analytical and financial modeling skills.
• Experience managing RMR (recurring monthly revenue) portfolios.
• Strong understanding of retention, pricing strategy, and lifecycle management.
• Proven ability to drive profitable growth through product strategy and execution.
• Advanced MS Excel skills.
• MBA or technical background considered an asset.

Responsibilities

• Own the P&L for the Water Purification portfolio, driving revenue growth and profitability.
• Lead strategies to grow new customer acquisition.
• Expand product offerings, vendor partnerships, and packages.
• Execute annual price increases balancing retention and competitiveness.
• Partner with Sales, Marketing, Field and Call Centre to drive growth and execution.
• Develop retention strategies to reduce churn.
• Segment customers by churn risk and deploy targeted retention initiatives.
• Lead loyalty, upgrade, and cross-sell initiatives to increase CLV.
• Build a 2-year roadmap for Water Purification products and services.
• Identify opportunities for innovation (filtration tech, service models, sustainability).
• Drive new product introductions and go-to-market strategies.
• Support Supply Chain with forecasting and inventory planning.
• Collaborate with Marketing on campaigns and value propositions.
• Align with Finance, Legal, Procurement and Operations on pricing, promotions and governance.
• Ensure CRM accuracy for pricing, products, and packages.

Skills

Cross-functional leadership

Analytical & financial modeling

MS Excel

RMR portfolio management

Retention & lifecycle management

Education

MBA

Job description

Reliance Home Comfort invites a seasoned Product Manager to own the Water Purification portfolio’s P&L, drive revenue growth, and partner with sales, marketing, and call centre teams to execute strategy.

You will lead retention, pricing and lifecycle initiatives, build a two-year roadmap, and explore innovations in filtration and service models while supporting forecasting and inventory planning. This role is based in Canada and offers growth within a large, inclusive organization.