Watches & Fine Jewelry Operations Assistant

Chanel, Inc.; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

CHANEL Yorkdale Boutique in Ontario seeks a Watches & Fine Jewelry Operations Assistant to support the Operations Manager and the WFJ team. You will collaborate with boutique operations and Head Office to supervise all operational functions and deliver an impeccable client experience.

Responsibilities include handling client inquiries, assisting with inventory controls, cycles, price changes, receipts and transfers, and ensuring documentation and processes follow Chanel standards.

Qualifications

• Minimum 3-5 years in retail operations and/or stock experience.
• Strong knowledge of shipping and receiving.
• Customer experience oriented.
• Detail oriented and organized.
• Excellent verbal and written communication skills.
• Fluent English; French is a plus.

Responsibilities

• Maintain a strong client relationship by responding to inquiries via telephone & email.
• Collaborate with WFQ Boutique Management and Sales Specialists as part of the WFQ team.
• Support the boutique sales floor, welcome clients and handle aftersales follow up.
• Lead Inventory management activities including cycle counts, price changes, and reticketing.
• Lead and ensure compliance of internal procedures and documentation for deliveries and transfers.

Skills

Retail operations

Stock experience

Shipping & receiving

Customer experience

Detail oriented

Organizational skills

Verbal & written communication

Interdepartmental collaboration

Lifting 15-20 lbs

In-store presence

English + French

Job description

Watches & Fine Jewelry Operations Assistant

Location: CHANEL Yorkdale Boutique, ON

Reports to: Operations Manager

Contract: Permanent, Full-time

Your role @ Chanel:

The W&FJ Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager and W&FJ Team. They partner with the Boutique Operations Team and the W&FJ Head Office team to supervise, motivate, and ensure all boutique operational functions related to Watches and Fine Jewellery are delivered to the highest standards in order to provide an impeccable client experience.

What impact you can create at Chanel:

• Maintain a strong client relationship by responding to all internal & external inquiries via telephone & email
• Work hand-in-hand with WFQ Boutique Management, WFQ Sales Specialists as an integral member of the WFQ team
• Collaboration regularly with all Fashion Team members is also key
• Support the boutique sales floor as needed, welcome clients, art of wrapping, aftersales follow up, present new collections
• Consistently provide the highest level of customer service and support to clients/colleagues
• Lead the Quality Control, inspection, reporting on issues of all merchandise (core and High-End) coming into Canada
• Assist with the inventory management process including Cycle counts, price changes, reticketing, Year-End Inventory
• Maintain inventory integrity by proactively managing shrink
• Lead and execute the process of all incoming and outgoing merchandise
• Lead on all domestic allocations/transfers from Yorkdale to other boutiques
• Ensuring proper documentation and procedures for international deliveries (B13A’s, Proformas, Brinks deliveries etc)
• Maintain document retention as per the guidelines
• Oversee and ensure compliance of Customer Owned Goods, International deliveries, Chanel et Moi Repairs, Consignment, Personal Shopping guidance
• Be an expert on Chanel Boutique Standard Operating Procedures while also implementing the WFQ procedures
• Reconcile and balance daily invoices based on the boutique
• Ensure an adequate stock of boutique supplies, packaging, tools, VM Materials (in conjunction with VM team) and order as necessary
• Inspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house
• Partner with Boutique Management as required
• Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools
• Create, maintain and manage all Boutique invoices through our internal COUPA system
• Support with the spare part/accessories orders according to guidelines
• Partner with Boutique management to order, organize and allocate staff uniforms
• Coach and support the Heart of House team members
• Support Operations Manager in achieving Heart of House objectives and goals, as well as Boutique Management and Head Office in reaching their goals
• Actively participate in trainings and activities that support with professional development
• Be a champion of change management

Personal Presentation/Image

Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter

What you will bring to the role:

• Minimum 3-5 years in retail operations and/or stock experience
• Strong knowledge of shipping and receiving
• Customer experience oriented
• Detail oriented
• excellent organizational skills
• Excellent verbal and written communication skills
• Comfortable working with different departments and teams
• Ability to lift approximately 15-20 lbs
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service
• Fluent English, French is a plus

You are energized by:

• A fast-paced and collaborative work environment
• Making a visible contribution to the success of a team

What you will gain from this experience:

• The opportunity to work as part of the fastest growing division at CHANEL, as part of a dynamic and collaborative team
• The opportunity to support and contribute to the Heart of House and client experience

About Chanel

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.