Phones & Cashier Support

Chanel, Inc.; Canada; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness benefits

Pension plan and bonus program

Generous vacation and CSR days

Parental leave policy

Employee Assistance Program (EAP)

Job summary

CHANEL Canada Yorkdale Boutique is seeking a Phones and Cashier Support to handle phone inquiries professionally and perform cashier and administrative duties for the boutique and Head Office. You will help maintain high Chanel standards in customer service, product knowledge, and teamwork.

Responsibilities include answering calls, messaging, client relationship management, cash handling, and wrapping/parcels preparation, with a focus on confidentiality and interdepartmental collaboration.

Qualifications

• 1–3 years in customer service.
• Retail operations or phone customer service is an asset.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong organization and follow-up skills.
• Proven ability to work in a fast-paced environment.
• Willingness to work retail business hours, including weekends.
• Fluent English; French a plus.

Responsibilities

• Provide excellent customer service on the phones.
• Document messages and relay to Fashion Advisors promptly.
• Build and maintain client relationships over the phone.
• Assist with cashier duties and process transactions accurately.
• Keep Cash and Wrap stations stocked and prepared.
• Assist with gift wrapping and parcel preparation.
• Support colleagues and management with timely communication.
• Maintain confidentiality of Chanel’s commercial activities.

Skills

Customer service

Retail operations

Verbal communication

Written communication

Multi-tasking

Organization

Fast-paced environment

Weekend availability

English fluency

French a plus

Job description

Location: CHANEL Yorkdale Boutique Reports to: Operations Manager Contract: Full-time and Permanent position (new position)

Your role @ Chanel:

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Help at cashier with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

• Successful experience of at least 1-3 years in customer service.
• Retail operations and/or phone customer service is an asset;
• Excellent verbal and written communication skills;
• Ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills (essential);
• Proven ability to work in a fast-paced environment;
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;
• Comfortable working with different departments and teams;
• Fluent English, French a plus.

You are energised by:

• Communicating on the phone with others on a regular basis
• A fast-paced work environment
• Making a visible contribution to the success of a team
• Connecting different departments and team members to achieve common goal

What you would gain from this experience:

The opportunity to work with a fun, creative and passionate brand; The opportunity to support and contribute to the back of house.

Competitive compensation:

55,000CAD annually + bonus

Benefits at CHANEL:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow.
• *Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.