Chanel Sales & Stock Support

Chanel; Vancouver; On-site; CAD 51,000 - 62,000; Full time

Job summary

CHANEL CANADA ULC in Vancouver seeks a Sales & Stock Support to bolster the Vancouver Boutique team with administrative and back-of-house duties while maintaining CHANEL standards of exceptional customer service, personal presentation and teamwork.

You will assist on the shop floor, manage inventory, process shipments, wrap gifts and document messages for Fashion Advisors, ensuring confidentiality and collaboration across departments in a fast-paced environment.

Qualifications

• 1-3 years experience in retail operations and/or stock.
• Knowledge of shipping and receiving.
• Detail oriented with strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent English; French a plus.

Responsibilities

• Establish and maintain client relationships in-person and by phone.
• Provide excellent customer service to colleagues and Head Office.
• Assist on the shop floor, welcome clients, present new collections, escort customers to the door.
• Document messages and relay to Fashion Advisors in a timely manner.
• Assist inventory management, shipments, transfers, cycle counts, and stock organization.
• Support after-sales tasks and ensure inventory integrity.

Skills

Retail operations

Stock experience

Shipping and receiving

Detail oriented

Organizational skills

Verbal communication

Written communication

English fluency

French a plus

Job description

Location:

Oakridge Boutique (Vancouver)

Reports To:

Operations Manager

Contract:

Full-Time, Temporary (12-month contract)

Your role @ Chanel:

As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times.

What impact you can create at CHANEL:

CUSTOMER SERVICE & ADMINISTRATIVE :

• Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office.
• Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
• Prepare packaging and assist with gift wrapping parcels as needed
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room
• Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times

BACK-OF-HOUSE

• Assist in inventory management (shipments, transfers, cycle counts, consolidation, etc.)
• Execute after-sales tasks (send sales, repairs, etc.)
• Ensure inventory integrity and organization at all times
• Partner with FAs to ensure BOH organization
• Take ownership of secondary stockroom organization and maintenance

BOUTIQUE SUPPLIES:

• Ensure that back-office areas are kept clean and tidy at all times
• Ensuring Cash and Wrap stations are prepared and stocked
• Preparing packaging and assist with gift wrapping parcels as needed

What you will bring to the role

• Successful experience of at least 1-3 years in retail operations and/or stock experience
• Knowledge of shipping and receivingCustomer experience mind-setDetail oriented; excellent organizational skills
• Excellent verbal and written communication skills
• Comfortable working with different departments and teams;
• Fluent English, French a plus
• You are energized by a fast-paced work environment
• Making a visible contribution to the success of a team

What you will gain from this experience

• The opportunity to work with a fun, creative and passionate brand;
• The opportunity to support and contribute to the back of house
• Competitive base salary of $56,500CAD annually

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.