Warranty & Seasonal Coordinator

Akash Group of Companies; Edmonton; On-site; CAD 45,000 - 63,000; Full time

Benefits offered by this job

Extended health benefits including ...

Matching RRSP program

Continuing education and training

Job summary

Akash Homes seeks a Warranty & Seasonal Coordinator in Edmonton, Alberta. You will navigate post-possession processes, coordinate inspections, seasonal work, and trade follow-up while keeping homeowners informed with empathy and clarity.

This role rewards organization, proactive communication, and the ability to manage shifting priorities in a fast-paced residential environment. Experience in warranty or post-possession service is a strong asset, with a path to growth within a scaling company.

Qualifications

• Previous residential home warranty or post-possession service experience is an asset.
• Experience in fast-paced service environments with strong communication and scheduling skills.
• Ability to handle difficult conversations professionally and empathetically.

Responsibilities

• Respond to homeowner warranty and seasonal inquiries by phone and email with timely follow-up.
• Coordinate inspections, appointments, and technician schedules within warranty timelines.
• Create work orders and track items to completion while maintaining accurate notes.
• Manage competing priorities and communicate changes to stakeholders.
• Support the warranty team during high-volume periods.

Skills

Customer service

Communication

Organization

Problem solving

Calm under pressure

Tools

Microsoft 365

Outlook

Excel

SharePoint

Teams

HomeFront

Job description

The Role

We are seeking a Warranty & Seasonal Coordinator to join our Warranty team in Edmonton, Alberta.

The Opportunity

This role is ideal for someone who is organized, calm under pressure, and confident communicating with customers when the answer is not always simple. As a Warranty & Seasonal Coordinator, you will help homeowners navigate the post-possession experience by coordinating inspections, service appointments, trade follow-up, technician schedules, and seasonal warranty work.

You will be one of the key connections between homeowners, Warranty Technicians, trade partners, and internal teams. Some days will involve carefully explaining warranty coverage. Others will involve resolving scheduling conflicts, adjusting priorities, or helping a homeowner understand why a service item may take longer than expected.

This is not a quiet administrative role. It requires quick thinking, strong follow-through, and the ability to process a high volume of changing information without losing important details. You will need to compartmentalize difficult conversations, remain professional when homeowners are frustrated, and keep commitments even when priorities shift.

Previous residential home warranty or post-possession service experience is a significant asset and will help you hit the ground running. We are also open to candidates from construction, real estate, automotive service, customer service, sales, collections, or other fast-paced service environments who bring strong communication, organization, and problem-solving skills.

At Akash Homes, no two days are the same. You will be trusted with responsibility early, supported as you learn our systems and warranty processes, and given the opportunity to grow within a rapidly scaling organization.

Top 3 Priorities for Your First 6 Months

• Build confidence navigating Akash Homes’ warranty programs, systems, and Standard Operating Procedures while providing timely and professional support to homeowners.

• Take ownership of homeowner files by coordinating inspections, appointments, seasonal work, documentation, and follow-up without allowing important information to be lost.

• Develop trusted working relationships with homeowners, Warranty Technicians, trade partners, and internal departments while learning how to interpret warranty guidelines and communicate difficult information clearly.

What You’ll Own

• Respond to homeowner warranty and seasonal inquiries by phone and email, acknowledging communication within 24 hours.

• Explain warranty processes, timelines, next steps, responsibilities, and limitations with professionalism and empathy.

• Coordinate 3-month and 11-month inspections, trade appointments, Warranty Technician schedules, and service follow-up.

• Manage scheduling conflicts and communicate appointment changes, delays, or next steps to the appropriate people.

• Create work orders and track outstanding items through to completion.

• Maintain accurate homeowner communication, service notes, documentation, and file records within internal systems.

• Coordinate seasonal items such as landscaping, grading, and exterior work based on weather, trade availability, and warranty timelines.

• Follow up with trade partners and internal teams to confirm service requirements and completion.

• Identify delays, recurring issues, or documentation gaps and escalate them before they create larger service problems.

• Support the Warranty team by staying flexible, shifting priorities, and stepping in wherever needed during high-volume periods.

What You’ll Bring

• Previous experience in residential home warranty, homeowner care, or post-possession customer service is considered a strong asset.

• Experience in customer service, construction, real estate, automotive service, scheduling, sales, collections, reception, or another fast-paced service environment.

• A calm, patient, and professional communication style, including the ability to handle difficult conversations without becoming defensive or taking complaints personally.

• Strong phone skills and professional written communication, including confidence writing clear emails and letters.

• Exceptional organizational skills with the ability to manage a high volume of open items, changing schedules, and competing priorities.

• Strong attention to detail and a reputation for keeping promises and following through.

• The ability to think quickly, ask good questions, solve problems, and adjust as new information becomes available.

• Confidence using Microsoft 365, including Outlook, Word, Excel, OneDrive, and SharePoint. Experience with HomeFront or Performance Builder is an asset.

• General knowledge of residential construction, warranty processes, or Alberta New Home Warranty is an asset.

• A collaborative mindset and comfort communicating face-to-face, by phone, email, and Microsoft Teams.

We are less focused on formal education and more interested in your ability to stay organized, communicate clearly, solve problems, and provide a professional homeowner experience in a high-volume environment.

Compensation and Benefits

Some highlights of our total compensation at Akash Homes are:

• Extended health benefits including dental and vision

• Matching RRSP program

• Continuing education and training support

As Akash Homes continues to scale, we are committed to investing in a compensation and benefits package that supports our employees’ success and well-being.

We encourage candidates from all backgrounds to apply.

Akash Homes provides accessibility accommodations throughout the recruitment process. If you require any accommodation, let us know, and we will work with you to meet your needs.

Thank you to all who apply. Only those considered for an interview will be contacted.