Warranty & Returns Coordinator

Ocean Capital; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

RRSP matching 5%

Health, dental, drug benefits

EFAP

Job summary

Petro Service Limited, based in Calgary, AB, invites applications for a Warranty & Returns Coordinator to support Western operations by handling warranty and returns processes and assisting inventory needs for the Service team.

The role entails processing claims promptly, coordinating with warehouses, purchasing, sales and service, and ensuring compliance with policies. Occasional travel to support multiple branches may be required.

Qualifications

• High school diploma or equivalent; university/college degree will be considered an asset.
• 1–3 years of experience in customer service, shipping, warranty, or returns processing.
• Basic knowledge of warranty and return policies and procedures.
• Strong communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Proficient in Microsoft Office and data entry software.

Responsibilities

• Receive and process customer warranty and return requests via phone, email, or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Coordinate with internal teams to gather and complete necessary information, including product documentation and shipping details.
• Work with warehouse teams to arrange product returns and issue return authorizations.
• Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
• Review product requirements for outstanding service tickets, coordinate product transfers, and ensure pick slips are generated.

Skills

Customer service

Shipping

Warranty processing

Returns processing

Communication

Organization

Data entry

Microsoft Office

Education

High school diploma

University or college degree (asset)

Tools

Microsoft Office

Job description

Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from British Columbia to Newfoundland. Our customers include owners and operators in retail petroleum, including car washes, and commercial/industrial markets. Whether petroleum, or alternative fueling, our service model ensures customers’ needs and expectations are met.

We have remained focused on striving to provide the best service in the industry; this is driven by our employee’s passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth.

If you are seeking an opportunity to join a dynamic and growing organization, we invite you to apply for the position of Warranty & Returns Coordinator based in Calgary, AB. In this role, you will provide critical support to our Western operations by coordinating warranty and return processes and supporting inventory requirements for the Service team. This is an excellent opportunity to contribute to a fast-paced, customer-focused organization.

The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately. This position works closely with internal teams, including our warehouses, purchasing, sales and service, to ensure that all warranty and return claims are managed in compliance with company and supplier policies and procedures. In this role, you will also support the Warehouse and Service teams by reviewing material requirements for outstanding service tickets, coordinating product transfers, and ensuring pick slips are generated and processed in a timely and accurate manner.

Responsibilities include but are not limited to the following:

• Receive and process customer warranty and return requests via phone, email, or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
• Work with warehouse teams to arrange product returns and issue return authorizations.
• Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
• Reviewing product requirements for outstanding service tickets, coordinating product transfers, and ensuring pick slips are generated.

Suitable candidates will meet the following qualifications:

• High school diploma or equivalent; university or college degree/ diploma will be considered an asset.
• 1-3 years of experience in customer service, shipping, warranty, or returns processing.
• Basic knowledge and understanding of warranty and return policies and procedures.
• Strong communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in Microsoft Office and data entry software.

Working Conditions:

• This position is primarily office-based in Calgary, AB. Position will be required to work in the warehouse and may require occasional travel to other branches to support and reconcile warranty and return claims.
• Regular business hours but may require occasional overtime during peak periods.

Petroservice attracts and retains great people in our industry by offering a challenging and dynamic work environment. We offer competitive compensation packages including above-standard medical (health, drug and dental) benefits, 5% RRSP matching, EFAP, and vacation benefits. Additionally, we offer educational scholarships to dependents of employees, health and wellness programming and team celebratory events.

We thank all applicants for their interest, however, only those candidates who will be moving on in the interview process will be contacted.

Please visit our website, www.petroservice.com to learn more about us.