Warranty & Field Technician

Akash Homes Ltd.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Extended health care (dental, vision)

Matching RRSP program

Continuing education support

Job summary

Akash Homes Ltd. in Calgary, Alberta is looking for a Warranty & Field Technician to join their team. This role focuses on addressing warranty issues for homeowners and ensuring customer satisfaction through effective communication and timely repairs.

You will engage directly with homeowners, perform essential quality inspections, and maintain documentation to enhance service quality.

The ideal candidate will have experience in general labor and a strong understanding of construction standards, along with the aptitude for teamwork and independence.

Qualifications

• Ability to multitask and prioritize to meet multiple deadlines.
• Willingness to assume responsibility and request assistance as needed.
• Ability to perform warranty-related and repairs.
• Works well in a team or independently.
• Ability to use email and calendar effectively.
• Experience with general labor repairs.
• Understanding of the Construction Performance Guide for New Home Warranty in Alberta.

Responsibilities

• Address customer warranty issues on-site using hand-tools.
• Communicate with trades for home repairs.
• Assist team members on-site with issues.
• Coordinate for quality control and manage onsite work.
• Perform inspections to ensure homes meet standards.
• Document findings and communicate next steps.
• Provide guidance on home systems to homeowners.
• Address homeowner questions professionally.
• Maintain site cleanliness and verify work quality.
• Communicate effectively with customers and teams.

Skills

Effective time management

Problem-solving

Technical skills

Teamwork

Organizational skills

General labor experience

Construction knowledge

Job description

Warranty & Field Technician

Position located in Calgary, Alberta.

The Opportunity

At Akash Homes, the Warranty Team plays a crucial role in ensuring growth is steady and sustainable. They prioritize relationships with homeowners and external teams to ensure seamless collaboration, transparent communication, and mutual success. This team focuses on delivering exceptional customer support, enhancing satisfaction, and building lasting relationships with homeowners.

Top 3 Priorities in the First 6 Months

• Learn the workflow for pre‑occupancy, 3‑month, and 1‑year post‑occupancy repairs to ensure compliance and consistency.
• Communicate effectively with homeowners to explain repairs, provide updates, and ensure a positive customer experience.
• Maintain accurate documentation of all repairs and report recurring issues promptly to support continuous improvement.

What You’ll Work On

• Address customer warranty issues on‑site with hand‑tools for pre‑occupancy, 3‑month, and 1‑year post‑occupancy repairs, adhering strictly to the Alberta Construction Performance Guide for New Home Warranty in Alberta.
• Contact trades to follow up on home repairs that cannot be completed as part of a Trades Day appointment.
• Assist team members on‑site when required with potential on‑site issues and trade deficiencies.
• Coordinate with the Superintendent for Quality Control review as part of possession hand off; manage on‑site work during Trades Day, including trade reviews, scheduling, and coordination.
• Perform 3‑month and 11‑month inspections to ensure homes meet Akash Homes’ standards and specifications.
• Document findings accurately and communicate next steps to homeowners and internal teams.
• Provide clear and thorough guidance to homeowners on the operation and maintenance of home systems.
• Address homeowner questions and concerns professionally to build trust and satisfaction.
• Maintain site cleanliness and verify the quality of work performed.
• Communicate effectively with customers, trade partners, and internal teams while on‑site.

What You’ll Bring

• Effective time management: Ability to multitask and prioritize to meet multiple deadlines.
• Responsibility & problem‑solving: Willingness to assume responsibility, identify problems, take independent action, and request or offer assistance when needed.
• Technical skills: Ability to perform on‑site warranty‑related repairs and pre‑ and post‑occupancy repairs.
• Teamwork & independence: Works well in a team or independently.
• Organizational skills: Ability to use email and calendar effectively.
• General labor experience: Experience with general labor repairs, including framing, drywall, paint, plumbing, installing deck stairs and railings, replacing deck boards, and nail‑pop repairs.
• Construction knowledge: Understanding of the Construction Performance Guide for New Home Warranty in Alberta.

Benefits

• Extended health care (dental, vision)
• Matching RRSP program
• Continuing education support

Akash Homes provides accessible accommodation during the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.