Warranty Administrator/ Service Coordinator

Grand Touring Automobiles

Oakville

Hybrid

CAD 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Health & dental benefits

Training & development

Growth opportunities

Modern facility

Supportive team environment

Job summary

Grand Touring Automobiles in Oakville, Ontario is seeking a Warranty Administrator and Service Coordinator to join our luxury service team. This hybrid role combines warranty administration with service coordination, requiring accuracy, discretion, and a customer-first mindset to support a seamless ownership experience.

You will review and submit warranty claims, manage repair orders, coordinate vehicle pickups, and maintain precise warranty records.

Qualifications

Previous automotive dealership experience is required.
Experience using CDK Drive is required.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Excellent written and verbal communication skills with customers, manufacturer reps, service staff, and management.

Responsibilities

Prepare, review, and submit manufacturer warranty claims accurately and within established timelines.
Review warranty repair orders for completeness, accuracy, legibility, and compliance with manufacturer and dealership policies.
Identify and enter labor operation codes, failure codes, and other required administrative information.
Return incomplete or inaccurate repair orders to the appropriate team member for correction and follow up to ensure timely resubmission.
Monitor the status of submitted, rejected, returned, and paid claims with accurate records.
Coordinate with manufacturer warranty representatives when required and pursue outstanding reimbursements.
Coordinate vehicle pickups, deliveries, and loaner arrangements as required.
Create, update, and maintain repair orders and customer records using CDK Drive.

Skills

Attention to detail

Organizational skills

Customer service

Communication skills

Education

Secondary school diploma or equivalent

Tools

CDK Drive

Microsoft Office

Job description

Warranty Administrator/ Service Coordinator - Oakville service team

At Grand Touring Automobiles, we believe exceptional vehicles deserve an exceptional ownership experience. As Canada's premier luxury automotive retailer, we represent some of the world's most prestigious automotive brands while delivering an unmatched level of customer care.

We are currently seeking a detail-oriented, organized, and customer-focused Warranty Administrator & Service Coordinator to join our Service team in Oakville. This hybrid role combines warranty administration with service coordination, offering an excellent opportunity for an experienced dealership professional who thrives in a fast-paced environment and takes pride in both operational accuracy and exceptional customer service.

Key ResponsibilitiesWarranty Administration

Prepare, review, and submit manufacturer warranty claims accurately and within established timelines to ensure prompt reimbursement.
Review warranty repair orders for completeness, accuracy, legibility, and compliance with manufacturer and dealership policies.
Identify and enter applicable labour operation codes, failure codes, and other required administrative information.
Return incomplete or inaccurate repair orders to the appropriate team member for correction and follow up to ensure timely resubmission.
Review vehicle service histories to identify and prevent duplicate warranty claims.
Monitor the status of submitted, rejected, returned, and paid claims, maintaining accurate records of all warranty activity.
Investigate rejected or outstanding claims, coordinate with manufacturer warranty representatives when required, and pursue outstanding reimbursements.
Obtain special authorizations and ensure compliance with manufacturer warranty programs and procedures.
Monitor warranty receivables and claim acceptance rates, working toward a minimum claim acceptance rate of 95% and a maximum of 21 days in warranty receivables.
Prepare and provide regular warranty status reports to the Service Manager.
Identify and report potential warranty claim discrepancies, misuse of special warranty programs, or irregularities to management.

Service Coordination & Administration

Assist Service Advisors with daily service department operations to support an efficient workflow.
Schedule and coordinate customer service appointments, confirming appointment details and communicating updates as required.
Answer incoming service calls and respond to customer inquiries in a professional, timely, and courteous manner.
Welcome customers and ensure a polished, professional first impression consistent with the dealership's luxury standards.
Create, update, and maintain repair orders and customer records using CDK Drive.
Coordinate vehicle pickups, deliveries, and loaner vehicle arrangements as required.
Communicate with customers regarding appointment details, service updates, and other relevant information.
Process invoices, payments, and related service documentation as required.
Work closely with Service Advisors, technicians, Parts, and management to facilitate communication and maintain an organized service workflow.
Maintain accurate customer files, repair order documentation, warranty records, and other administrative records.
Provide general administrative support to the Service department and assist with special projects as needed.
Ensure all customer and vehicle information is handled accurately and professionally.

General Responsibilities

Maintain current knowledge of manufacturer warranty policies, dealership procedures, and applicable administrative requirements.
Establish and maintain productive working relationships with manufacturer representatives, customers, and internal departments.
Communicate effectively with Service staff and management to resolve issues and support departmental objectives.
Maintain a professional appearance and demeanor consistent with Grand Touring Automobiles' standards.
Follow established workplace procedures and promptly report any concerns that may affect the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

Previous automotive dealership experience is required.
Previous experience in warranty administration, service coordination, service advising, appointment coordination, or dealership administration is strongly preferred.
Experience using CDK Drive (formerly ADP) is required.
Knowledge of manufacturer warranty processes, claim submissions, and dealership service operations is considered a strong asset.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Excellent written and verbal communication skills, with the ability to interact professionally with customers, manufacturer representatives, Service staff, and management.
Strong organizational, multitasking, and time-management skills.
Exceptional attention to detail and a high level of accuracy.
Ability to prioritize competing responsibilities and work efficiently in a fast-paced, high-pressure environment.
A professional, polished demeanor with a strong commitment to customer service.
A valid Ontario driver's licence with a clean driving record is an asset.

What We're Looking For

The ideal candidate is a proactive and dependable professional who can balance the administrative demands of warranty processing with the coordination of daily Service department activities. You take pride in accuracy, follow through on outstanding items, and understand the importance of timely warranty reimbursement and an organized service operation.

You are equally comfortable managing detailed paperwork, communicating with manufacturer representatives, assisting Service Advisors, and ensuring customers receive a seamless, luxury-level experience. You work well as part of a collaborative team and remain composed and professional in a busy dealership environment.

Why Join Grand Touring Automobiles?

At Grand Touring Automobiles, you'll become part of a team representing some of the world's most iconic luxury automotive brands. We offer:

Competitive compensation
Comprehensive health and dental benefits
Ongoing training and career development
Opportunities for growth within one of Canada's leading luxury automotive groups
A state-of-the-art facility
A supportive, collaborative, and professional team environment

Grand Touring Automobiles is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We are also committed to accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please indicate this in your application.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. All applications will be treated confidentially.