Warehouse Supervisor

mars; Edmonton; On-site; CAD 65,000 - 95,000; Full time

Job summary

Champion Petfoods is expanding and seeking a Warehouse Supervisor to lead timely warehouse operations across Yellowhead DC and Acheson Warehouse. You will guide a team, ensure safety, and drive accurate processing of inbound and outbound items.

You will monitor performance, implement improvements, and coordinate with the Warehouse Manager to meet daily objectives. Strong leadership, problem solving, and ERP familiarity are essential in a fast-paced environment.

Qualifications

• 5+ years of supervisory experience in a warehouse.
• Strong customer service and relationship-building skills.
• Proficient in MS Office; familiarity with WMS and M3 ERP.
• Ability to learn technology quickly and work in a fast-paced environment.

Responsibilities

• Lead day-to-day operations and the warehouse team.
• Ensure Health & Safety, Food Safety, and Environmental policies are followed.
• Prepare and monitor order plans with the Warehouse Manager to prioritize timely execution.
• Oversee loading/unloading, and maintain inventory accuracy; report discrepancies to the Warehouse Manager.
• Maintain KPI records and document warehouse performance; develop and implement improvements.

Skills

Warehouse supervision

Team leadership

Customer service

MS Office

WMS

M3 ERP

Education

Post-secondary education in Supply Chain/Logistics/PM

Tools

M3 ERP

WMS

MS Office

Job description

Champion Petfoods is expanding! We are excited to announce we are looking for a Warehouse Supervisor to join our rapidly growing company.

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion - with its ORIJEN® and ACANA® brands - is a key player in the global premium pet food industry across three major geographic regions.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Here’s the Scoop - Summary

The Warehouse Supervisor is responsible for facilitating timely and effective operations within the Warehouse, ensuring that the productivity of staff is at optimum performance and that all inbound and outbound items are processed accurately and on a timely basis.

The Warehouse Supervisor will work out of one of our facilities: Yellowhead DC, and/or Acheson Warehouse within the Kitchen.

What a typical day looks like:

• Responsible for the day-to-day operation and leadership of the team
• Ensure compliance to Company's policies, practices and procedures related to Health and Safety, Food Safety, and the Environment.
• Report health and safety incidents and complete appropriate incident/accident reports.
• Implement appropriate corrective actions in a timely manner in department with respect to health & safety and food safety requirements.
• Ensure the completion of required HACCP- and GMP-related forms.
• Prepare and distribute order plans and work closely with the Warehouse Manager to prioritize order plans and monitor their completion to facilitate timely and effective warehouse operations.
• Oversee the secure and accurate loading and unloading of deliveries, and the sorting and distribution of incoming and outgoing shipments, document, and report discrepancies to the Warehouse Manager.
• Ensure that all quality issues are addressed in a manner that meets Company expectations, reporting problems or discrepancies to the Warehouse Manager.
• Develop and demonstrate excellent communication practices and successful internal working professional relationships with staff and internal departments.
• Lead team members with a hands‑on, people-focused approach in their development, coaching, communication, improvement, and team building while holding them accountable.
• Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and ensuring quality of products.
• Maintain records, utilize specialized KPI reports, and document relevant information to calculate warehouse performance.
• Develop and implement new methods, processes, and improvements.
• Consult and organize activities with other teams and departments.
• Control and organize storage and inventory space.
• Ensure the accuracy of inventory and shipments.
• Participate in physical inventory as determined by the Company.
• Ensure strong performance of team through coaching, training & development, and performance management activities.
• Work in collaboration with Human Resources to hire and onboard new Associates as required.
• Escalate employee relations concerns within a timely manner to Manager and Human Resources.
• Provide accurate and on time - time & attendance reporting for all Associates within team and ensure adherence to Company policies, SOPs, etc. with respect to attendance, and pay practices.
• Forecast warehouse activity to ensure we have proper staff levels to meet current and future demands.
• Responsible for maintaining Material handling equipment and warehouse building.
• Perform other related duties as assigned.
• May provide back‑up for other Warehouse Supervisors during their absences.

What are we looking for?

• Post-secondary education in related field such as Supply Chain, Logistics, and/or Project Management is considered an asset, but not a requirement.
• 5+ years previous supervisory experience within a Warehouse environment.
• Demonstrated excellence in customer service and relationship building, while having a sense of urgency
• Intermediate level MS Office skills, WMS and M3 (ERP System) skills & Microsoft Suite
• Able to quickly learn technology application.
• Strong critical thinking ability with good problem identification and problem resolution skills
• Excellent judgment and decision-making abilities
• Proven ability to influence, motivate and communicate effectively with team members.
• Reliable and dependable, with good time management, planning, prioritizing and execution skills, demonstrating attention to detail in all areas of work.
• Ability to balance multiple projects simultaneously while working in a fast‑paced environment.
• Proven track record of positive coaching, team building, training and development of direct reports, coupled with a hands‑on leadership style
• Ability to prioritize daily work volume and handle changes in priorities.
• Exceptional organizational, time management, and pr