Warehouse Customer Support Coordinator-4

Finning; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Finning Canada is seeking a Customer Service Representative in Edmonton, AB. This role focuses on delivering exceptional service for customer inquiries, tracking orders, and resolving issues with warehouse and transportation teams.

Monday to Friday, 40 hours weekly in a fast-paced distribution environment. The ideal candidate has 3–5 years in warehousing or logistics, strong communication skills, and proficiency with Microsoft Office and ERP systems.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of experience in warehousing, distribution, logistics, customer service, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Ability to prioritize multiple tasks in a high-volume, fast-paced environment.

Responsibilities

• Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages.
• Provide timely, accurate information and solutions to customer questions and concerns.
• Investigate issues, identify root causes, and coordinate with internal teams to resolve them.
• Record and communicate customer requests, feedback, and concerns to appropriate departments.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Coordinate with shipping and warehouse teams to meet committed delivery dates.
• Keep customers informed on the status and progress of their parts orders.
• Support warehouse operations by assisting with \"hold until complete\" orders.
• Participate in daily and weekly customer service meetings and operational briefings.

Skills

Communication

Organization

Time management

Prioritization

Customer service mindset

Education

High School Diploma

Tools

Microsoft Office

ERP systems

Warehouse management systems

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Edmonton, AB

Monday to Friday | 40 Hours per Week

Are you passionate about providing exceptional customer service and solving problems in a fast-paced environment? We are looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team. In this role, you will be the key point of contact for customers, ensuring orders are tracked, questions are answered, and issues are resolved quickly and professionally. This position is ideal for someone who enjoys building relationships, collaborating with warehouse and transportation teams, and delivering a positive customer experience from start to finish.

What You'll Do

• Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages.
• Provide timely, accurate information and solutions to customer questions and concerns.
• Investigate issues, identify root causes, and coordinate with internal teams to resolve them.
• Record and communicate customer requests, feedback, and concerns to appropriate departments.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Coordinate with shipping and warehouse teams to meet committed delivery dates.
• Keep customers informed on the status and progress of their parts orders.
• Support warehouse operations by assisting with "hold until complete" orders.
• Participate in daily and weekly customer service meetings and operational briefings.

Transportation Coordination

• Track shipments and orders with third-party transportation providers.
• Arrange courier pickups and transportation for customer orders.
• Prepare and complete shipping documentation and paperwork.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• Minimum 3 to 5 years of experience in warehousing, distribution, logistics, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to prioritize multiple tasks in a high-volume, fast-paced environment.
• Strong customer service mindset with a proactive, solution-focused approach.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications

• Experience working in heavy equipment, transportation, industrial, oilfield, or related industries.
• Previous experience as a Parts Technician, Mechanic, Service Advisor, or similar role.
• Experience using warehouse management or ERP systems.

Key Success Factors

• Deliver outstanding customer experiences and build strong relationships.
• Communicate effectively with customers, colleagues, and business partners.
• Take initiative to resolve issues and improve processes.
• Work collaboratively across departments to achieve results.
• Remain adaptable and effective in a changing environment.
• Demonstrate sound judgment, professionalism, and accountability.

Why Join Us?

• Stable Monday to Friday schedule.
• 40-hour work week.
• Opportunity to work in a collaborative and customer-focused distribution environment.
• Variety of responsibilities spanning customer service, logistics, and transportation coordination.
• Career development opportunities within a recognized industry leader.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.