Warehouse & Customer Service Coordinator – Part-Time

Forney Enterprises; Forest Glen; Vor Ort; AUD 34.000 - 48.000; Teilzeit

Zusammenfassung

Forney Enterprises is hiring a Warehouse & Customer Service Coordinator on a part-time basis to manage daily warehouse operations, order processing and customer enquiries. The role includes collaboration with Root & Pestle and Forney wholesale, with training and handover before the current coordinator goes on annual leave.

Initial part-time hours will be set during recruitment, with potential extension into maternity cover from March 2027 (about 30 hours/week, may be shared).

Qualifikationen

• One to two years’ experience in an administrative or coordination role, preferably in logistics, dispatch, warehousing or operations.
• Experience handling customer or external enquiries in a professional setting.
• Strong organisational and time management skills, with the ability to manage multiple priorities independently.
• Experience with warehouse management systems. Knowledge of SKULabs or similar online stock and order management software is preferred.
• Supplier liaison and stock planning experience would be highly regarded.
• Problem solving and decision making ability.
• Good communication and stakeholder management skills.
• Attention to detail and commitment to accuracy.
• Willingness to undertake hands on picking, packing and stock handling.
• A Certificate or Diploma in Business Administration, Logistics or Supply Chain Management, or a Certificate in Customer Service or Communication, would be desirable but is not essential. Training will be provided.

Aufgaben

• Oversee daily warehouse operations including receiving, storage, picking, packing and dispatch of goods.
• Maintain accurate inventory records using warehouse management systems and SKULabs software.
• Monitor stock levels across the warehouse and online store, ensuring website stock accurately reflects physical inventory.
• Perform cycle counts and stocktakes, and reconcile discrepancies promptly.
• Order and coordinate stock from our sister company in Vanuatu to maintain appropriate warehouse inventory.
• Manage Root & Pestle online and wholesale orders, alongside Forney wholesale orders, ensuring orders are processed and dispatched accurately and on time.
• Coordinate daily dispatch schedules to meet delivery deadlines and liaise with transport providers, couriers and internal stakeholders.
• Prepare and verify shipping documentation and track shipments.
• Respond to general email enquiries in a timely and professional manner.
• Keep the warehouse clean, organised and safe, and follow company procedures.

Kenntnisse

Organisational skills

Time management

Communication

Customer service

Problem solving

Ausbildung

Certificate/Diploma in Business Administration, Logistics, or Supply Chain Management

Tools

SKULabs

Warehouse management systems

Jobbeschreibung

Warehouse & Customer Service Coordinator – Part-Time

The coordinator serves as the central point of coordination for warehouse operations, online and wholesale dispatch, and customer communications across Root & Pestle and Forney wholesale, ensuring smooth movement of orders from our Forest Glen warehouse and timely responses to external enquiries.

The role maintains regular liaison with wholesale partners regarding orders and dispatch, aligns order and shipment details with Finance for invoicing accuracy without performing finance tasks, and manages the general enquiries inbox, escalating specialist queries as required.

Working hours and commencement

This position will initially involve part time hours alongside our current coordinator, with working days and hours agreed during recruitment.

We are seeking someone to commence ideally by 6 November 2026, and no later than 13 November 2026, to allow sufficient time for structured training and handover before our current coordinator begins annual leave on 20 November. Availability for this handover period is essential, with the training schedule agreed during recruitment.

Availability to assist with annual leave cover between 20 and 30 November 2026 would be highly regarded. You do not need to be available every day during this period. We’re happy to discuss your availability and agree on a schedule that provides adequate coverage.

From approximately March 2027, maternity leave cover is expected to involve approximately 30 hours per week across the role, depending on order volumes. These hours may be covered by one employee or shared between two part time employees. Applicants who wish to remain part time are welcome to apply.

The maternity cover period and employment arrangement will be discussed during recruitment. Occasional additional hours, including weekend afternoons, may be available by agreement to assist with order preparation and stock organisation.

Key responsibilities

• Oversee daily warehouse operations including receiving, storage, picking, packing and dispatch of goods.
• Maintain accurate inventory records using warehouse management systems and SKULabs software.
• Monitor stock levels across the warehouse and online store, ensuring website stock accurately reflects physical inventory.
• Perform cycle counts and stocktakes, and reconcile discrepancies promptly.
• Order and coordinate stock from our sister company in Vanuatu to maintain appropriate warehouse inventory.
• Manage Root & Pestle online and wholesale orders, alongside Forney wholesale orders, ensuring orders are processed and dispatched accurately and on time.
• Coordinate daily dispatch schedules to meet delivery deadlines and liaise with transport providers, couriers and internal stakeholders.
• Prepare and verify shipping documentation and track shipments.
• Respond to general email enquiries in a timely and professional manner.
• Keep the warehouse clean, organised and safe, and follow company procedures.

About you

• One to two years’ experience in an administrative or coordination role, preferably in logistics, dispatch, warehousing or operations.
• Experience handling customer or external enquiries in a professional setting.
• Strong organisational and time management skills, with the ability to manage multiple priorities independently.
• Experience with warehouse management systems. Knowledge of SKULabs or similar online stock and order management software is preferred.
• Supplier liaison and stock planning experience would be highly regarded.
• Problem solving and decision making ability.
• Good communication and stakeholder management skills.
• Attention to detail and commitment to accuracy.
• Willingness to undertake hands on picking, packing and stock handling.

A Certificate or Diploma in Business Administration, Logistics or Supply Chain Management, or a Certificate in Customer Service or Communication, would be desirable but is not essential. Relevant practical experience is valued, and training in our systems and processes will be provided.