Warehouse Associate - Full time
Mercana
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Benefits offered by this job
Job summary
Mercana is seeking a Warehouse Associate to join their Surrey distribution center, facilitating outbound and inbound operations, sample management, and inventory control. The role emphasizes accuracy, safety, and teamwork in a fast-paced environment.
Training and growth opportunities exist as responsibilities expand over time. The position is on-site in Surrey, BC, with standard daytime hours and a starting wage of CAD 19 per hour, plus benefits and growth potential within Mercana's warehouse
Qualifications
- Fluent in English (oral and written).
- Experience in warehouse operations and picking/packing is preferred.
- Basic computer skills and familiarity with RF scanners, WMS, and inventory systems.
- Physically fit for repetitive lifting up to 300 lbs with assistance; comfortable working at heights.
- Fluent in English (oral and written).
Responsibilities
- Outbound — Picking and Packing tasks and accuracy checks.
- Outbound — Loading palletized orders for transport.
- Inbound — Receiving and put-away of inventory.
- Returns processing and timely stock updates in inventory system.
- Inventory counting, cycle counts, and discrepancy resolution.
- Sample management for product reviews and photoshoots.
- General warehouse duties and safety compliance.
Skills
Education
Tools
Job description
Mercana is one of North America’s leading home furnishings wholesalers, with interior designers and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season, including wall art, furniture, lighting, and home decor accessories.
We are seeking a hardworking and positive individual to join our Warehouse Team. This team plays a crucial role in managing the inventory and movement of our products. The successful candidate will be a well‑organized team player who prioritises safety while pursuing quality work. Above all, they have a positive attitude and contributeto our respectful work environment.
The Warehouse Associate is central to the execution ofMercana'sdistribution and warehousing operations, working across outbound (picking, packing, loading), inbound (receiving, put-away), and general functions (returns, inventory, and sample management).
A dedicated part of the role is sample management — picking, assembling, packing, and tracking samples and stock items for product reviews, photoshoots, and visual merchandising — coordinated closely with the Design and Merchandising teams.
The focus istimely, efficient, and error‑free completion of assigned work that meets and helps exceed individual, department, and warehouse performance metrics. This is a foundational hourly role; Associates grow in responsibility and level (O1 to O2) by mastering all warehouse functions over time.
- Gather items from bins and palletized locations and pack orders for shipmentin a timely manner.
- Conduct quality-control checks to ensure order accuracy and product integrity.
- Use RF scanners and the warehouse management system (WMS) to track inventory and manage orders; create shipping documents and labels.
- Communicate with internal stakeholders when orders are ready to ship.
- Load palletized orders into delivery vessels for safe transport.
- Ensure orders are properly wrapped, supported, labelled, and documented to minimize transit damage.
- Stock and organize inventory within the distribution center.
- Confirm product received against the BOL and inventory systems; inspect for damage and report discrepancies.
- Assign warehouse locations for received items and document accurately in the inventory management system.
- Physically return cancelled and returned items to the correct bins or locations.
- Receive returned goods in the inventory system and move them to Quality Control; use RF scanners to bring product back into inventory and assign bins/pallets.
- Ensuretimely,accuratedaily processing of returns onMercana'seCommerce platform, including put-away and reshipment; implement corrective actions to prevent recurrence.
- Participate in regular audits and cycle counts;identifyand address discrepancies andmaintainaccuraterecords.
- Communicate inventory movements and ensure prompt system adjustments to reflectaccuratelevels.
- Barcode any items missing barcodes to ensureaccuratetracking and identification.
- Pick samples and stock items accurately and on time for product reviews and photoshoots.
- Unbox and assemble samples and stock items to provided guidelines and standards, taking care to avoid damage.
- Pack and label items for return or storage; ensure physical disposition of all samples — returning to the warehouse or to sales locations.
- Move large furniture items safely and coordinate sample inventory movements with the Warehouse lead and Design / Merchandising teams.
- Follow safety protocols during heavy lifting and loading/unloading;operatemechanical assists (forklift, pallet jack, raised platforms) and work safely at heights.
- Maintain clean workspaces, work collaboratively, andparticipatein process- and procedure-improvement projects.
- During downtime, support other warehouse activities (picking, packing, put-away, container unloading) as directed; additional duties may be assigned
- High school diploma or equivalent; positive, reliable attitude.
- Experience in warehouse operations and picking/packing; sample handling and product assembly an asset.
- Basic computer acumen; familiarity with RF scanners, WMS, and barcode / inventory management systems.
- Detail-oriented with strong organisational and multitasking skills; able to follow assembly guidelines.
- Physically fit for repetitive bending, twisting, reaching, and lifting; able to handle furniture up to 300 lbs with support equipment.
- Comfortable working at heights up to 30 ft on secure safety equipment.
- Fluent in English (oral and written). Reliable transportation an asset. Steel-toed safety shoes required; additional PPE provided.
At Mercana, we want to continually invest in our greatest resource – our people. We hope to make your employment experience with us the best possible with employee rewards and benefits that contribute to a balanced and enjoyable lifestyle for you and your family. Here is what you can expect from us:
- Competitive Salary Packages
- Starting wage: $19/hr, with potential for more, based on experience.
- Monday to Friday 9:00AM - 5:00PM
- Two weeks of annual vacation leave
- Extended health and dental benefits for you and your family
- Access to exclusive discount offers and deals for Mercana staff on all furniture, lighting, and accessories
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