Warehouse Associate

Mercana; Surrey; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

9-5 schedule

2 weeks vacation

Health and dental benefits

Staff discounts

Job summary

Mercana invites applications for a Warehouse Associate in Surrey, BC. The role covers outbound picking/packing, inbound receiving, returns processing, and inventory control, using RF scanners and the WMS to maintain accuracy and timely order fulfillment.

You will handle sample management for product reviews and photoshoots, ensure safety and efficiency, and contribute to continuous process improvements within a foundational hourly position.

Qualifications

• High school diploma or equivalent.
• Warehouse experience in picking/packing is preferred.
• Experience with RF scanners and WMS is a plus.

Responsibilities

• Outbound — Picking & Packing: gather items, pack orders, create shipping documents and labels.
• Outbound — Loading: load palletized orders and ensure proper wrapping and labeling.
• Inbound — Receiving & Put-Away: stock and organize inventory, verify receipts and document locations.
• Returns Processing: process returns accurately in inventory system and route to QC.
• Inventory Counting & Control: participate in audits and maintain accurate records.
• Sample Management: pick, assemble, and label samples for reviews/photoshoots.
• General Warehouse Duties & Safety: follow safety protocols and operate equipment.
• Push for timely, error-free completion of tasks to meet performance metrics.

Skills

Attention to detail

Team player

Fluent English

Education

High school diploma

Tools

RF scanners

WMS

Job description

Company Description

Mercana is one of North America’s leading home furnishings wholesalers, with interior designers and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season, including wall art, furniture, lighting, and home decor accessories.

We are seeking a hardworking and positive individual to join our Warehouse Team. This team plays a crucial role in managing the inventory and movement of our products. The successful candidate will be a well-organized team player who prioritizes safety while pursuing quality work. Above all, they have a positive attitude and contributeto our respectful work environment.

Position Summary

The Warehouse Associate is central to the execution ofMercana'sdistribution and warehousing operations, working across outbound (picking, packing, loading), inbound (receiving, put-away), and general functions (returns, inventory, and sample management).

A dedicated part of the role is sample management — picking, assembling, packing, and tracking samples and stock items for product reviews, photoshoots, and visual merchandising — coordinated closely with the Design and Merchandising teams.

The focus istimely, efficient, and error-free completion of assigned work that meets and helps exceed individual, department, and warehouse performance metrics. This is a foundational hourly role; Associates grow in responsibility and level (O1 to O2) by mastering all warehouse functions over time.

Key Responsibilities

Outbound — Picking & Packing

• Gather items from bins and palletized locations and pack orders for shipmentin a timely manner.
• Conduct quality-control checks to ensure order accuracy and product integrity.
• Use RF scanners and the warehouse management system (WMS) to track inventory and manage orders; create shipping documents and labels.
• Communicate with internal stakeholders when orders are ready to ship.

Outbound — Loading

• Load palletized orders into delivery vessels for safe transport.
• Ensure orders are properly wrapped, supported, labelled, and documented to minimize transit damage.

Inbound — Receiving & Put-Away

• Stock and organize inventory within the distribution center.
• Confirm product received against the BOL and inventory systems; inspect for damage and report discrepancies.
• Assign warehouse locations for received items and document accurately in the inventory management system.

Returns Processing

• Physically return cancelled and returned items to the correct bins or locations.
• Receive returned goods in the inventory system and move them to Quality Control; use RF scanners to bring product back into inventory and assign bins/pallets.
• Ensuretimely,accuratedaily processing of returns onMercana'seCommerce platform, including put-away and reshipment; implement corrective actions to prevent recurrence.

Inventory Counting & Control

• Participate in regular audits and cycle counts;identifyand address discrepancies andmaintainaccuraterecords.
• Communicate inventory movements and ensure prompt system adjustments to reflectaccuratelevels.
• Barcode any items missing barcodes to ensureaccuratetracking and identification.

Sample Management

• Pick samples and stock items accurately and on time for product reviews and photoshoots.
• Unbox and assemble samples and stock items to provided guidelines and standards, taking care to avoid damage.
• Pack and label items for return or storage; ensure physical disposition of all samples — returning to the warehouse or to sales locations.
• Move large furniture items safely and coordinate sample inventory movements with the Warehouse lead and Design / Merchandising teams.

General Warehouse Duties & Safety

• Follow safety protocols during heavy lifting and loading/unloading;operatemechanical assists (forklift, pallet jack, raised platforms) and work safely at heights.
• Maintain clean workspaces, work collaboratively, andparticipatein process- and procedure-improvement projects.
• During downtime, support other warehouse activities (picking, packing, put-away, container unloading) as directed; additional duties may be assigned

Qualifications

• High school diploma or equivalent; positive, reliable attitude.
• Experience in warehouse operations and picking/packing; sample handling and product assembly an asset.
• Basic computer acumen; familiarity with RF scanners, WMS, and barcode / inventory management systems.
• Detail-oriented with strong organizational and multitasking skills; able to follow assembly guidelines.
• Physically fit for repetitive bending, twisting, reaching, and lifting; able to handle furniture up to 300 lbs with support equipment.
• Comfortable working at heights up to 30 ft on secure safety equipment.
• Fluent in English (oral and written). Reliable transportation an asset. Steel-toed safety shoes required; additional PPE provided.

What we offer:

• Competitive Salary Packages
• Starting wage: $19/hr, with potential for more, based on experience.
• Monday to Friday 9:00AM - 5:00PM
• Two weeks of annual vacation leave
• Extended health and dental benefits for you and your family
• Access to exclusive discount offers and deals for Mercana staff on all furniture, lighting, and accessories