waiter/waitress - food and beverage services

Government of Canada; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the Government of Canada as a server in a dynamic restaurant setting. Your key responsibilities include preparing and serving food, providing excellent customer service, and ensuring compliance with liquor legislation. Ideal candidates will possess strong interpersonal skills, a secondary school diploma, and a 'Smart Serve' certification to thrive in this fast-paced environment.

Qualifications

• Must be of legal age to mix and serve alcoholic beverages.
• Completion of 'Smart Serve' certification required.
• Experience in a fast-paced restaurant environment preferred.

Responsibilities

• Prepare and serve specialty food and beverages to customers.
• Address customers' complaints or concerns to ensure satisfaction.
• Balance cash and record sales accurately.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Electronic cash register

Point of sale system

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Restaurant

Responsibilities Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service

Supervision

• 3-4 people

Credentials Certificates, licences, memberships, and courses

• Smart Serve

Experience and specialization Computer and technology knowledge

• Electronic cash register
• Point of sale system

Additional information Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Physically demanding
• Standing for extended periods
• Work under pressure

Own tools/equipment

• Uniform

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player