Restaurant Manager - Baci Ristorante

Carmen's Group; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Carmen's Group seeks a Restaurant Manager to enhance guest experiences at Baci Ristorante. This role includes supervising staff, menu development with the Executive Chef, and managing guest interactions. The ideal candidate will possess strong leadership skills, hospitality experience, and a passion for service excellence.

Benefits

Competitive wage & benefits package

Pay on demand option

Group RRSP

Worldwide hotel discounts

Restaurant discounts

Team building and wellness events

Wellbeing programs

Opportunities for growth

Qualifications

• 2-3 years of supervisory experience in hospitality required.
• Excellent leadership and communication skills.
• Ability to work on a variable schedule including days, evenings, and weekends.

Responsibilities

• Create memorable guest experiences and gather feedback.
• Supervise and coach service team members.
• Collaborate with Sales & Marketing to drive sales.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

Post-secondary education in related field

Tools

POS knowledge

Job description

Baci Ristorante, located in the C Hotel by Carmens, is a modern and upbeat Italian restaurant. It features an open style kitchen and a central wood-burning oven, creating an intimate gathering place for guests. Baci Ristorante is part of Carmens Group, an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests.

Our Restaurant Manager ensures the guest experience is memorable by providing an elevated dining experience. They also support and encourage our team, promoting our inclusive and fun culture.

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023, 2024
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024
• Best Workplaces for Mental Wellness - 2024

YOU WOULD HAVE THE OPPORTUNITY TO:

• Create a memorable guest experience, including menu execution, food quality, and overall experience, and gather guest feedback.
• Supervise and coach all service team members, demonstrating superior customer service skills and embodying our purpose, vision, and values.
• Assist with developing and delivering regular training to service team members.
• Work with our Executive Chef on menu features and changes, curating and providing guest feedback.
• Suggest and implement new cocktail programs and wine pairings to complement the menu.
• Maintain high team engagement by upholding culture standards, providing regular feedback, and using a coaching mindset.
• Collaborate with Sales & Marketing and the Baci team to drive sales, including private parties and group bookings.
• Address and resolve any member or guest issues as needed.
• Handle ordering of bar inventory items.
• Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times.
• Act as a Duty Manager for C Hotel in the absence of other departmental managers.

POSITION REQUIREMENTS:

• Post-secondary education in a related field is preferred.
• Excellent leadership, communication, and organizational skills.
• 2-3 years of supervisory experience in the hospitality/tourism industry is required.
• Previous restaurant experience is required.
• POS knowledge is an asset.
• Ability to build rapport quickly with guests.
• Able to work on a variable schedule including days, evenings, and weekends.

WHAT CAN WE OFFER?

• Competitive wage & benefits package.
• Pay on demand option.
• Group RRSP.
• Worldwide hotel discounts.
• Restaurant discounts.
• Team building and wellness events.
• Wellbeing programs.
• Opportunities for growth and to play a role in our vision of innovation and industry leadership within the Hamilton hospitality community.

Carmens Group is committed to providing equal employment opportunities for all employees and applicants. We will provide accommodations for persons with disabilities during the recruitment process upon request. If selected for an interview and you require accommodation due to a disability, please notify People & Culture upon scheduling your interview.