Waiter | Eureka 89

Journey Beyond; Southbank; On-site; CAD 30,000 - 46,000; Part time

Benefits offered by this job

Discounts on Journey Beyond travel

Competitive hourly rate

Study Assistance Policy

Career progression opportunities

Employee Referral Policy

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Job summary

Journey Beyond is seeking friendly wait staff to present our Altitude dining space and dreamlike events. You will welcome guests, seat them, take orders, and coordinate with the kitchen to ensure flawless service for premium dining and our 6-course tasting menu.

Experience in fine dining is preferred and flexibility to work casually across up to seven days a week is expected. Sponsorship is not available at this time.

Qualifications

• Good knowledge of food and beverage service
• Strong customer service and problem-solving skills
• Excellent presentation abilities and guest care
• Ability to upsell drinks and side plates to enhance dining experiences
• Handles high-pressure situations with poise and teamwork

Responsibilities

• Present the restaurant/events space to guests and seat them warmly
• Take guest orders and relay them accurately to the kitchen
• Memorize menus and offer recommendations to upsell add-ons
• Provide outstanding service for Altitude dining and the 6-course chef's tasting menu
• Assist with events from weddings to corporate lunches

Skills

Food & beverage knowledge

Customer service

Problem solving

Presentation skills

Upselling techniques

Education

Responsible Service of Alcohol certificate

Food Handling Safety Certificate

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a Chef's Tasting dining room, open to the public throughout the week.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

Our Waiters are responsible for the general presentation of the restaurant/events space, as well as welcoming and seating guests, taking guest orders, communicating effectively with the kitchen, memorising the menus and offering recommendations to upsell add-ons (such as drinks and side plates). In this role, not only will you service guests for our Altitude dining experience and 6-course chef's tasting menu, but also work on events, from weddings to corporate lunches.

The ideal candidate will have fine-dining experience and be flexible to work casually across, and up to, seven days a week. Bartending and cocktail-making experience will be highly favoured.

Unfortunately, the business is not able to provide sponsorship at this time.

Qualifications

• Responsible Service of Alcohol Certificate of Completion (required)
• Food Handling Safety Certificate (essential, or willing to obtain upon commencement)
• Minimum 1 year experience in a similar role, with previous premium dining experience

About You

• Excellent food and beverage knowledge
• Excellent customer service and problem-solving skills
• Excellent presentation skills
• Ability to create, develop and service techniques for various guest needs
• Ability to work under pressure, set priorities and provide a high level of customer service
• A collaborative style with the ability to work in a team environment
• Working rights in Australia

A pre-employment medical may be required as part of this recruitment process.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive hourly rate and a positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise