VP of Retention and Revenue

TopHat HR; Toronto; On-site; CAD 100,000 - 160,000; Full time

Job summary

TopHat HR is hiring for a VP of Retention and Revenue for a client in the B2B SaaS industry. This leadership role focuses on driving customer retention and revenue growth, leveraging data insights and team collaboration to achieve ambitious targets.

Qualifications

• 5+ years experience in retention & account expansions in B2B SaaS.
• Proven track record of customer retention and upsell programs.
• Exceptional communication and presentation skills.

Responsibilities

• Lead strategies to maximize customer retention and revenue growth.
• Collaborate with teams to enhance customer experiences.
• Analyze customer data for actionable insights.

Skills

Customer retention

Account expansion

Collaboration

Analytical skills

Leadership

Communication

Job description

Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.

About the Position :

At TopHat HR, we're hiring on behalf of our client - a growing B2B SaaS company - for a dynamic, data-driven leader to join their team as the VP of Retention and Revenue, Reporting directly to the CRO, you will play a critical role in driving customer retention, expansion, and upsell strategies to fuel their continued growth. This is an opportunity to shape a high-impact function and make a measurable difference in revenue performance

Key Responsibilities :

• Lead and execute strategies to maximize customer retention, accounts expansion and drive revenue growth through current customers by upsells and cross-sell initiatives.
• Collaborate closely with the Customer Success, Product teams and logistics team to deliver exceptional customer experiences and identify new revenue opportunities.
• Analyze customer data and trends to uncover actionable insights, proactively addressing churn risks and identifying growth potential.
• Develop and optimize retention, loyalty and expansion playbooks, aligning with their go-to-market and customer journey strategies.
• Implement a robust framework for revenue forecasting, performance tracking, and reporting to the Chief Revenue Officer and senior leadership.
• Foster a culture of customer obsession and continuous improvement, ensuring your team is empowered to hit ambitious targets.

Requirements :

• 5+ years of experience in, retention & account expansions with revenue growth or similar roles within the B2B SaaS industry.
• Proven track record of implementing successful customer retention and upsell programs that drive measurable results.
• Strong leadership skills with the ability to collaborate across teams and influence stakeholders.
• Data-driven mindset with excellent analytical skills to identify trends and translate them into actionable strategies.
• Exceptional communication and presentation skills, able to engage both executive stakeholders and front-line teams.
• A passion for customer success and a relentless focus on driving value throughout the customer lifecycle.

We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.

Create a job alert for this search