VP of Retention and Revenue

TopHat HR; Ontario; On-site; CAD 100,000 - 110,000; Full time

Job summary

A leading consulting firm is seeking a dynamic VP of Retention and Revenue for a client in the B2B SaaS sector. You will lead initiatives to enhance customer retention and drive revenue growth, collaborating closely with various teams while leveraging analytical insights to influence strategy. This executive role offers the chance to shape a critical aspect of business performance.

Qualifications

• 5+ years of experience in retention & account expansion in B2B SaaS.
• Proven track record in customer retention programs.
• Strong leadership and collaborative skills.

Responsibilities

• Lead strategies for maximizing customer retention and revenue growth.
• Analyze customer data to uncover actionable insights.
• Develop and optimize retention and expansion strategies.

Skills

Leadership

Data-driven mindset

Analytical skills

Communication

Customer success focus

Job description

This range is provided by TopHat HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$100,000.00/yr - CA$110,000.00/yr

Direct message the job poster from TopHat HR

About Us:

Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.

About the Position:

At TopHat HR, we’re hiring on behalf of our client — a growing B2B SaaS company — for a dynamic, data-driven leader to join their team as the VP of Retention and Revenue, Reporting directly to the CRO, you will play a critical role in driving customer retention, expansion, and upsell strategies to fuel their continued growth. This is an opportunity to shape a high-impact function and make a measurable difference in revenue performance

Key Responsibilities:

• Lead and execute strategies to maximize customer retention, accounts expansion and drive revenue growth through current customers by upsells and cross-sell initiatives.
• Collaborate closely with the Customer Success, Product teams and logistics team to deliver exceptional customer experiences and identify new revenue opportunities.
• Analyze customer data and trends to uncover actionable insights, proactively addressing churn risks and identifying growth potential.
• Develop and optimize retention, loyalty and expansion playbooks, aligning with their go-to-market and customer journey strategies.
• Implement a robust framework for revenue forecasting, performance tracking, and reporting to the Chief Revenue Officer and senior leadership.
• Foster a culture of customer obsession and continuous improvement, ensuring your team is empowered to hit ambitious targets.

Requirements:

• 5+ years of experience in, retention & account expansions with revenue growth or similar roles within the B2B SaaS industry.
• Proven track record of implementing successful customer retention and upsell programs that drive measurable results.
• Strong leadership skills with the ability to collaborate across teams and influence stakeholders.
• Data-driven mindset with excellent analytical skills to identify trends and translate them into actionable strategies.
• Exceptional communication and presentation skills, able to engage both executive stakeholders and front-line teams.
• A passion for customer success and a relentless focus on driving value throughout the customer lifecycle.

We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at TopHat HR by 2x

Get notified about new Vice President Marketing jobs in Greater Toronto Area, Canada.

Vice President, Fund Accounting, Private Assets (Traditional PA)

Senior Vice President, Fund Accounting - Private Assets (Traditional PA)

AVP, Financial & Regulatory Reporting Sr. Analyst

VP - Audit Manager - IA Finance Mississauga (Hybrid)

Vice President, Finance & Controller, Canada

Senior Vice President, Fund Accounting – Private Assets (Quality Assurance)

Vice President, Fund Accounting - Private Assets (Capital Events)

Vice President, Fund Accounting (Institutional Services)

Senior Vice President, Fund Accounting - Institutional Services

AVP - Senior Auditor - IA Finance Controllers - Mississauga (HYBRID)

AVP - Senior Auditor - IA Finance Mississauga (Hybrid)

VP - Audit Manager - IA Business Finance & Tax - Mississauga (Hybrid)

Greater Toronto Area, Canada 16 hours ago

AVP – Business Associate: Audit Universe & Planning Principles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.