VP of Client Services, Investor Relations

smartIR Marketing; Canada; Remote; CAD 110.000 - 160.000; Vollzeit

Zusammenfassung

smartIR Marketing is seeking a VP of Client Services, Investor Relations, to lead our client delivery across Market Insights, Paid Media, Website, Social Media, Email, Marketing Assets, and Investor Engagement. This is a senior, fully distributed role reporting to the CEO, with autonomy and a strong emphasis on relationship management and operational excellence.

You will own day-to-day client delivery, strategize programs for micro-cap issuers, and drive growth while maintaining high-quality

Qualifikationen

• 8+ years of experience in senior operating leadership at a marketing or advertising agency.
• Experience executing on all key marketing channels (Market Insights, Paid Media, Website, Social Media, Email, Marketing Assets, and Client Engagement).
• Strong grasp of agency economics including utilization, margin by account and service line, and capacity planning.
• Investor relations experience is required, ideally supporting micro-cap or emerging issuers on venture exchanges; biotech or resource sector is a bonus.

Aufgaben

• Client relationship management: Build and maintain strong, trust-based relationships with key client stakeholders; scale team; lead regular client check-ins and strategy sessions; anticipate client needs and surface opportunities; support client retention.
• Project & operations management: Own end-to-end project management for all active client accounts; maintain timelines and dashboards; coordinate cross-functional teams; ensure deadlines are met and quality standards.
• Strategy & client programs: Contribute strategic input; deliver monthly performance reports; identify gaps or opportunities; collaborate with CEO on account strategy; onboard new clients.
• Internal coordination & reporting: Maintain real-time view of all active workstreams; provide status updates to CEO; flag risks; help develop agency processes and SOPs.

Kenntnisse

Operating leadership

Client mgmt

Strategy & insights

Project management

CRM tools

Investor relations

Team leadership

Tools

CRM tools

Jobbeschreibung

This is a rare chance to step into a high-ownership role at a company scaling from a boutique investor relations marketing agency into a leading provider of data-driven IR and marketing solutions for the microcap space.

While mega-cap stocks rely on passive index funds and Wall Street coverage, public micro-caps and emerging issuers live and die by proactive awareness, trading liquidity, and clear digital storytelling. At smartIR, we deploy elite, consumer-grade growth marketing playbooks into the public capital markets, helping high-potential issuers build commanding digital footprints and activate high-intent investor communities.

We are looking for an entrepreneurial VP of Client Services, Investor Relations, who brings hands-on investor relations experience and thrives at the intersection of capital markets, digital media, and high-impact account leadership. If you understand the realities of venture exchanges (TSX-V, OTCQX, CSE, ASX), know what drives awareness, trading liquidity, and investor engagement for micro-cap and emerging issuers, and know how to orchestrate multi-channel client delivery, keep reading.

As VP of Client Services, Investor Relations, you won't just manage accounts; you will be the operational and relational backbone of the smartIR client experience. You will have direct access to the leadership, significant autonomy, and play a key role in the evolution of our business. If you are a proactive leader who thrives in a flexible, fully distributed environment and wants to do meaningful work, this is your opportunity to build and grow with us.

This is a rare chance to step into a high-ownership role at a company scaling from a boutique investor relations marketing agency into a leading provider of data-driven IR and marketing solutions for the microcap space.

While mega-cap stocks rely on passive index funds and Wall Street coverage, public micro-caps and emerging issuers live and die by proactive awareness, trading liquidity, and clear digital storytelling. At smartIR, we deploy elite, consumer-grade growth marketing playbooks into the public capital markets, helping high-potential issuers build commanding digital footprints and activate high-intent investor communities.

We are looking for an entrepreneurial VP of Client Services, Investor Relations, who brings hands-on investor relations experience and thrives at the intersection of capital markets, digital media, and high-impact account leadership. If you understand the realities of venture exchanges (TSX-V, OTCQX, CSE, ASX), know what drives awareness, trading liquidity, and investor engagement for micro-cap and emerging issuers, and know how to orchestrate multi-channel client delivery, keep reading.

As VP of Client Services, Investor Relations, you won't just manage accounts; you will be the operational and relational backbone of the smartIR client experience. You will have direct access to the leadership, significant autonomy, and play a key role in the evolution of our business. If you are a proactive leader who thrives in a flexible, fully distributed environment and wants to do meaningful work, this is your opportunity to build and grow with us.

What We Do

At smartIR, we transform how companies connect with investors by applying best-in-class consumer marketing strategies used by multi-million-dollar brands to the capital markets investor relations space to build their digital presence, drive measurable investor engagement, and tell their story with clarity and credibility.

The Role

We are seeking a driven, highly organized VP of Client Services, Investor Relations, to join our growing, fully distributed team. This role is founded on a culture of flexibility and autonomy, placing you at the center of the smartIR client experience. As the operational and relational backbone of the company, you will own day to day delivery across every service line we run (Market Insights, Paid Media, Website, Social Media, Email, Marketing Assets, and Investor Engagement), ensuring the internal team is accountable to deliverables and timelines. You’ll bring firsthand investor relations experience and a clear understanding of how micro-cap and emerging issuers build awareness, trading liquidity, and engaged investor communities.

You're equal parts relationship builder and operations powerhouse. You know how to manage multiple client accounts and initiatives at once, and you take real pride in keeping everything moving without being asked twice. This is a senior role with broad ownership: you'll work directly with the CEO as the operational lead for our clients, making sure every account runs smoothly, every deadline is met, and every client feels supported.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, trust-based relationships with key client stakeholders
• Scale team as needed to support client needs
• Lead regular client check-ins, status calls, and strategy sessions
• Anticipate client needs and proactively surface opportunities to add value
• Support client retention and identify organic expansion opportunities within accounts

Project & Operations Management

• Own end-to-end project management for all active client accounts
• Build and maintain project timelines, task trackers, and status dashboards
• Orchestrate and drive accountability across cross-functional teams and partners to consistently meet or exceed client delivery deadlines.
• Hold the team accountable to deadlines by following up, removing blockers, and escalating when needed
• Ensure deliverables meet quality standards before reaching the client
• Document processes and maintain organized workflows across all accounts

Strategy & Client Programs

• Contribute strategic input to client IR marketing programs and campaign planning
• Own the preparation and delivery of high-value monthly performance reports, translating data into actionable strategic insights for key client stakeholders.
• Identify gaps or opportunities in client programs and bring informed recommendations
• Collaborate with the CEO on account strategy for key clients
• Support onboarding of new clients and ensure a smooth transition into active programs

Internal Coordination & Reporting

• Maintain a clear, real-time view of all active workstreams across the client portfolio
• Provide regular status updates to the CEO on account health, risks, and milestones
• Flag resource constraints, scope creep, or delivery risks early
• Contribute to the development of agency processes, templates, and SOPs

Required Skills & Experience

Operating Leadership Experience

• 8+ years of experience, including senior-level operating leadership at a full-service, multichannel marketing or advertising agency
• Has direct experience executing on all key marketing channels (Market Insights, Paid Media, Website, Social Media, Email, Marketing Assets, and Client Engagement)
• Strong grasp of agency economics including utilization, margin by account and service line, and capacity planning
• Can operate with real autonomy, while still keeping management in the loop

Strategy & Business Acumen

• Ability to contribute meaningfully to client strategy, not just execute instructions
• Comfortable reading performance data and translating it into clear, actionable recommendations
• Understanding of digital marketing principles (content, social, SEO, paid media) is a must
• Investor relations experience is required, ideally supporting micro-cap or emerging issuers on venture exchanges; expertise in the biotech or resource sector is a bonus

Account & Client Management

• Experience in an account management, client success, or a related client-facing role
• Strong communicator, confident on calls, clear in writing, professional in all client interactions
• Extensive experience preparing or presenting client-facing reports and strategy decks

Project Management & Operations

• Strong project management skills with hands‑on experience using tools to effectively track and manage tasks
• Highly organized with a systematic approach to tracking tasks, timelines, and deliverables
• Detail‑oriented, catches errors, maintains quality, and follows through consistently
• Strong experience with CRM tools and client communication platforms

Mindset & Work Style

• Proactive and self‑directed takes initiative without waiting to be managed
• Comfortable operating in a lean, fast‑moving distributed team
• Entrepreneurial Ownership: You view client accounts as your P&L, taking full responsibility for program success and continuous improvement.
• Calm under pressure, solutions‑oriented, and adaptable when priorities shift

Preferred Qualifications

• Experience managing accounts in financial services, capital markets, or a regulated industry
• Been at an agency that scaled fast, and ideally built the operating systems that made that growth possible
• Experience in financial services and/or investor relations marketing, comfortable with securities disclosure norms and multi‑exchange client bases

What Success Looks Like

• Six months in, the CEO is fully out of daily execution for client deliverables and day-to-day team management
• A strong operating structure is in place with SOPs, reporting etc. all functioning under your leadership
• Strategic hiring and team scaling to support growth
• The business can rapidly scale and take on new clients without compromising delivery

Compensation

• Target total compensation: $250,000+ after initial scaling year
• Base salary: $110,000-160,000 base per annum
• Significant performance bonuses contingent on ability to support new client growth and renewals