VP, AI/Multitech

Appficiency Inc; Mississauga; On-site; CAD 180,000 - 240,000; Full time

Job summary

Appficiency Inc. is seeking a Vice President, AI & Multitech to lead a cross-platform technology practice spanning ERP, CRM, and AI. Build and coach a multi-technology team, shape regional strategy with Sales, and drive delivery efficiency across complex client engagements.

You will partner with Sales to align account plans, manage senior stakeholder relationships, and push AI-driven delivery improvements while ensuring scale and quality across projects.

Qualifications

• 10+ years in Professional Services leadership, with 7–8 years in delivery roles.
• Experience leading multi-platform delivery across ERP, CRM, and AI.
• Ability to build and coach cross-functional teams.
• Strong business analytics and P&L fluency.
• Willingness to travel up to 25%.
• Degree in CS/IS/Engineering; relevant certifications welcomed.

Responsibilities

• Establish team as unbiased, platform-agnostic technology leaders.
• Champion delivery excellence across AI and multitech engagements.
• Build, train, and coach multitech delivery teams across ERP, CRM, and AI.
• Shape team structure and capacity with regional sales strategy.
• Develop senior relationships with key stakeholders across accounts.
• Own long-term account strategy and drive growth with Sales.

Skills

ERP & CRM fluency

AI & automation

Leadership in professional services

Cross-regional delivery

Business analytics & BI

P&L literacy

Travel readiness

Education

Degree in Computer Science / Information Systems / Engineering

Tools

NetSuite

Salesforce

AI/Automation tools

Job description

About Us

Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.

The Opportunity

As Vice President, AI & Multitech, you'll position yourself and your team as the technology leaders clients turn to across Appficiency's full platform portfolio - spanning ERP, CRM, AI, and beyond. This is a role built for someone who thinks in ecosystems, not single platforms: you'll build and coach a team fluent across multiple technologies, shape long-term account strategy in step with our sales targets, and push AI-driven delivery efficiency to new heights. You'll work hand-in-hand with Sales to shape regional strategy, ensuring the team you build reflects where the business is headed next.

What You’ll Do

• Establish yourself and your team as unbiased, platform-agnostic technology leaders - the people clients trust to recommend the right solution, not just the one you know best
• Champion delivery excellence across AI and multitech engagements, ensuring every project lands within scope, on time, on budget, and to the highest quality standard
• Build, train, and coach a team that's genuinely fluent across multiple technology platforms, developing depth and breadth rather than single-platform specialists
• Make team development a core measure of your own success, growing a bench of multitech-capable practitioners who can flex across ERP, CRM, and AI engagements
• Shape your team's structure and capacity in step with the company's regional sales strategy, building capability where the business is headed next - not where it's been
• Cultivate senior-level relationships with key stakeholders across your most strategic accounts
• Own the long-term account strategy for key customers, aligning phased delivery plans with Sales' targets and the client's evolving needs
• Partner closely with Sales as a true co-owner of account growth - this is one of the most important relationships you'll build in this role
• Push AI-driven delivery efficiency forward, keeping performance at or above the firm's defined benchmark.

What You’ll Bring

• A genuine technologist at heart - deep, hands-on fluency across ERP and CRM platforms such as NetSuite and Salesforce, with no particular allegiance to either; what matters is credibility across the ecosystem, not expertise in a single tool
• Direct, applied experience with AI and automation technologies - generative AI tooling, workflow automation platforms, or AI-driven analytics
• Comfort operating across multiple technical domains simultaneously: ERP, CRM, AI/ML tooling, and productivity platforms, with credibility to speak to each without defaulting to a single specialty
• A degree in Computer Science, Information Systems, Engineering, or a related technical field preferred; relevant technical certifications (cloud platforms, AI/automation tools, or ERP/CRM-specific credentials) are a strong plus
• 10+ years in Professional Services leadership, with 7-8 of those years hands-on in systems implementation, integration, or automation-driven process re-engineering
• A track record of managing distributed, cross-platform delivery teams across multiple regions on concurrent projects
• Strong command of business analytics, BI, and financial performance management, including fluency in reading and acting on P&L statements
• Willingness to travel up to 25% of your time, with flexibility for specific client and regional needs

What Will Set You Apart

• A genuine track record of building multitech delivery teams from the ground up, not just managing existing specialists
• Demonstrated success leading AI-driven efficiency initiatives with measurable, provable results
• Strong executive presence and credible technical authority that holds up in front of C-suite stakeholders and skeptical technical audiences alike
• Experience aligning delivery capability with regional sales strategy, building teams ahead of where the business needs them to be
• A career built on breadth across platforms rather than depth in just one - genuinely multitech, not multitech-adjacent

What Success Looks Like

• AI delivery efficiency consistently meets or exceeds the firm's benchmark, with gains visible in client outcomes, not just internal metrics
• Your team is recognized internally and externally as genuinely multitech - capable across platforms, not siloed by specialty
• Regional team structure evolves in lockstep with the sales vision, so capability is never the bottleneck to growth
• Your partnership with Sales is cited as a model for how Delivery and Sales should work together, with account plans consistently aligned to phased delivery and targets
• Clients see you and your team as the unbiased technology authority they can trust, regardless of which platform the conversation starts with