Voice Business Analyst

Procom; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in healthcare projects is seeking a Voice Business Analyst for a 24-month engagement. This role is pivotal for the deployment of voice solutions at new Acute Care facilities, requiring strong skills in stakeholder engagement, requirement gathering, and project management. The ideal candidate is experienced in IT projects and can drive the project alongside a Technical Project Manager, ensuring seamless operation transition and effective communication throughout the project.

Qualifications

• Minimum 5 years of experience in large-scale IT projects.
• Fluent in English, both oral and written.
• Hands-on role requiring onsite presence.

Responsibilities

• Gather requirements, design solutions, and coordinate deployment.
• Lead collaboration with project management for voice deployment.
• Develop training materials and validate system with users.

Skills

End user requirement gathering

Stakeholder engagement

Process development

Change management

Project management

Effective communication

Education

Formal business analysis training or certification

Formal project management training

Tools

Basic computer setup and networking knowledge

Job description

On behalf of our client, Procom is currently seeking a Voice Business Analyst for a two-year (24 months) engagement based in Richmond, British Columbia. This role will require occasional site presence with varying frequency throughout the project.

Voice Business Analyst Job Details

• This role is to gather requirement, design solution, coordinate deployment and go-live support of the voice device deployment in the new Acute Care Tower and potentially in other redevelopment sites as needed.
• Lead and collaborate with Technical Project Manager for the Voice deployment
• Business requirements gathering and analyses;
• System integration requirements gathering and analyses (e.g. Fire alarm, paging, etc)
• Process engineering
• Develop tools and templates to support decision making on voice solutions
• Facilitate system design and configuration to business rules
• Collaborate with overall project team, PHSA technology services on the site discovery, solutioning, deployment, go-live and support
• Develop training plan and materials
• Test and validate system with business users (for example : Validate and test the fire, code and alarm calling procedures)
• Develop Go-Live materials and operation transition materials
• Manage the collection / decommissioning of old devices
• Use cases and analysis
• Functional and non-functional requirements
• Coordinated site visits and access
• Assessment tools & methodologies, documentation templates, and decision-making guidance for voice solution selection, design and implementation.
• Training plan and materials such as manuals, quick reference guides, videos, etc.
• Migration plan and implementation (including coordinating downtime cell phones if necessary)
• Train full time staff taking over operations

General support for Redev related activities :

• Provide ad-hoc subject matter expertise to other related and aligned FHA capital initiatives as requested by the Executive Director, Capital Facility Projects, IMIT Solutions.
• Establish and improve processes, templates, approach, communication, and issue resolution.
• Lead engagement with third parties (suppliers, PHSA, Design Builder) .
• Lead and coordinate the deployment to all departments in device testing and configuration.
• Support application testing and clinical transition activities
• Provide support and issue resolution along with production turn over.
• Create, maintain, and monitor budget and cost center allocation.
• Undertake other work as / if assigned by IT Delivery Manager with the Design-Builder, Health Authority Facilities Management, Owner’s compliance team and other project stakeholders.

Voice Business Analyst Mandatory Skills

• Must be experienced in end user requirement gathering and solution advising including requirement elicitation, analysis, and solution design
• Must be comfortable to lead and drive the project along with the Technical Project Manager
• Experience in stakeholder engagement, process development, change management, project management
• Solution adoption and operation transition
• This is a hands-on (roll up your sleeve) role that requires onsite presence in increasing frequency toward implementation time.
• Minimum 5 years of experience working on large scale IT projects in a Business Analyst role and project lead role
• Basic Computer setup and networking knowledge.
• Must be fluent in English both oral and written.
• Ability to take lead in an ambiguous, changing / reactionary priorities environment.
• Able to efficiently prioritize and structure clear and unclear workloads.
• Open to rolling up your sleeves, applying subject matter understanding and to dive into the details to uncover optimal solutions to application design, implementation and hand-over sustain problems
• Effective communication skills, and ability to interact with internal and external partners

Voice Business Analyst Nice-To-Have Skills

• Previous experience in corporate voice and communications projects
• systems analysis, design and migration of Voice devices, VoIP project and workflow
• Formal business analysis training or certification
• Formal project management training
• Formal change management training
• Experience working in health care project; especially in a hospital.

Voice Business Analyst Assignment Length

Twenty-four month contract with the potential for extension based on project needs.

Voice Business Analyst Start Date

July 14th, 2024

Voice Business Analyst Assignment Location

Main office located in Richmond, British Columbia. Consultants will need access to reliable transportation as this role will require site presence.