VMware Platform Specialist

HCLTech; Brampton; On-site; CAD 90,000 - 120,000; Full time

Job summary

HCLTech is seeking a seasoned VMware infrastructure professional in Brampton, Canada, with 6+ years of hands-on experience. The role focuses on managing ESXi/vCenter/vSphere environments, NSX, VCF, and Avi load balancing, while coordinating with hardware vendors and cross-functional teams.

You will monitor, optimize, and scale virtual environments, participate in incident management, and support production operations with on-call rotation as needed.

Qualifications

• Minimum 6+ years of hands-on VMware infrastructure experience.
• Expertise with ESXi, vCenter and vSphere environments.
• Strong knowledge of NSX, VCF and Avi Load Balancer.
• Experience with incident, problem and change management processes.
• Ability to coordinate with hardware vendors and support teams.

Responsibilities

• Monitor and support VMware ESXi hosts, vCenter Server, and vSphere environments.
• Create, modify, and decommission virtual machines; perform VM migrations.
• Handle on-call production incidents and coordinate with cross-functional teams.
• Maintain clusters, optimize resources and manage capacity.
• Manage incidents using ITSM tools and support change processes.
• Coordinate hardware vendors for replacements and break-fix actions.
• Participate in Major Incident bridges and RCA activities.

Skills

VMware expertise

Team collaboration

Tools

VMware NSX

vCenter

VMware Cloud Foundation (VCF)

VMware Avi Load Balancer

VMware ESXi

vSphere

Job description

We are looking for a professional with more than 6 years of experience and strong expertise in:

VMware NSX

vCenter

VMware Cloud Foundation (VCF)

Hands-on experience with VMware Avi Load Balancer is highly desirable and will be considered an added advantage.

Key Responsibilities

• Monitor and support VMware ESXi hosts, vCenter Server, and vSphere environments.
• Create, modify, and decommission virtual machines based on operational and business requirements.
• Execute VM migrations (vMotion and Storage vMotion) and host migrations during maintenance activities.
• Assist in cluster maintenance activities, resource optimization, and capacity management.

Monitoring and Alert Management

• Investigate and remediate vROps alerts related to performance, resource utilization, availability, and capacity.
• Identify recurring alerts and participate in preventive maintenance activities.
• Escalate complex issues to senior infrastructure teams when required.

Incident and Ticket Management

• Manage and resolve incidents and service requests using BMC Remedy.
• Support Incident, Problem, and Change Management processes.

Production Support & Day SPOC Responsibilities

• Act as the primary Day SPOC for VMware and infrastructure-related production incidents.
• Participate in Major Incident bridges and coordinate with application, server, network, storage, and vendor teams.
• Assist with Root Cause Analysis (RCA) activities and implementation of corrective actions.

Hardware and Vendor Management

• Identify and troubleshoot hardware-related issues affecting VMware hosts.
• Coordinate hardware replacement and break-fix activities with hardware vendors such as HPE.
• Create and manage vendor support cases and track issues through resolution.
• Schedule and support maintenance windows related to hardware repairs and replacements.

On-Call Support

• Participate in a 24x7 on-call support rotation.
• Respond to critical production incidents, alerts, and outages outside business hours.
• Perform emergency troubleshooting and coordinate escalations as required.