Virtual Case Manager - Contract

Tenaquip NIS Limited.; Canada; On-site; CAD 53,000 - 55,000; Full time

Benefits offered by this job

Employer matched RRSP

Flexible work environment

Job summary

AKG Canada is seeking a Virtual Case Manager to deliver WorkBC Assessments and Case Management for clients across Canada. You will support clients through disability-related assessments and tailored employment services, building rapport and guiding participation in the program.

The role emphasizes client engagement, case management, and collaboration with WorkBC teams to ensure successful outcomes. Remote work is available within a supportive team environment.

Qualifications

• Two or more years of related experience in employment services, counselling or other support services.
• Multilingual (English plus French or another language) with strong verbal and written communication skills.
• Working towards or holding a relevant professional certification is preferred.

Responsibilities

• Conduct Client Needs Assessments to determine service needs and match them to appropriate supports.
• Create mutually agreed Action Plans and revise them to support long-term employment goals.
• Assess and document client financial needs and sign required documentation per program policy.
• Determine if Disability Related Employment Needs Assessments (DRENA) are required and refer accordingly.
• Coordinate referrals to WorkBC programs and approved sub-contractors for case management services.

Skills

Client counseling experience

Multilingual (English + French)

Team collaboration

Remote work capability

Education

Post-secondary degree or certificate in relevant field

Career services certification preferred (e.g., CCDP/RRP)

Job description

Join a passionate team-based working environment with the opportunity to work with community partners and employers who are dedicated to helping and making a difference in people's lives. Our Employment Services support government-funded programs across Canada empowering all communities through sustainable employment opportunities.

Employer matched RRSP

Flexible work enviroment

Overview

Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the Virtual Case Manager will be responsible for providing virtual WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience conducting Disability Related Employment Needs Assessments (DRENAs), and other WorkBC products and services as it relates to all Client Inclusion Groups, with specific focus on clients with disabilities. This role allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program. Effectively managing Client cases, this position will essentially ’know it, tell it and sell it’ as it relates to the management of Client cases; and the support, motivation and monitoring required therein.

Responsibilities

Client Assessments

Supporting a meaningful experience, and the long-term ’buy-in’ of the Client’s participation in the WorkBC Employment Services program, responsible for providing general consultation and conducting assessments for Case Managed Services that ensure the appropriate service referrals are made, by:

• Conducting Client Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports.
• Creating mutually agreed upon Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client.
• Assessing and documenting a Client’s financial need, and signing the appropriate documentation as required according to MCES/WorkBC Employment Services Program policy.
• Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment is required in order to better understand individual Client barriers and assist with effective case management, employability and job retention.
• Thoughtfully directing and referring Clients to the appropriate WorkBC program and service (i.e., WorkBC AS, WorkBC AT, WorkBC ES AKG Canada Case-Managed or Self-Service and/or an Approved Sub-Contractor for Case Management Services).

Case Management

Supporting the ongoing establishment of a meaningful and productive working relationship with the Client, that encourages Client ownership, responsibility and accountability in relation to the steps required to meet their employment objectives, by:

• Reconfirming eligibility and further developing the Client’s personalized Action Plan, and revisions as required therein; fully documenting the Client’s employment objectives, strengths, considerations, and needs as they relate to the outcomes required of the WorkBC Employment Services Program; inclusive of initiating Job Search and/or Retainment Plan(s).
• Consistently updating and supporting the Client’s receipt of what is outlined within their Action Plan document as it relates to WorkBC Employment Services Case-Managed Services.
• Practically supporting Clients in their ability to access the resources needed to attain the goals and objectives outlined in their Action Plan.
• Further determining eligibility and requirements of the Client as it relates to appropriate Financial Supports.
• Entering into one or more WorkBC Employment Services Client Agreements with the Client for Case- Managed Services and/or Financial Supports; ensuring coordination with Operations on Agreements
• Establishing the parameters of the WorkBC Employment Services Program and expectations of Client therein.
• Maintaining contact with the client to support, motivate and monitor client progress through the provision of one-on-one coaching and support that utilizes a customized approach appropriate to supporting the individual characteristics and needs of each Client.
• Providing Basic/Essential Life Skills training to Clients if and as required.
• Maintaining up to date client information and progress (including Client rationale) in ICM and AKG Canada databases, ensuring the current, complete and accurate documentation of all communications with participant, Ministry, and other relevant stakeholders.
• Working closely and collaborating with Job Search and Retention Specialists to ensure Clients are afforded a team approach and support in relation to their identified employment and retention goals.
• Assisting Clients in preparation of various service applications including but not limited to: Skills Enhancement Services, Self-Employment Services and/or referrals to Employment Services and other community services as necessary.
• Preparing cases to close or transfer in an accurate and timely manner to ensure support of consistent client-service.
• Continually utilizing and communicating knowledge, information and insights gained through Client interactions and local labour market intelligence to AKG Canada Management as needed.
• Developing and maintaining a collaborative relationship and referral resource network with appropriate community resources and agencies

Qualifications

Education and Experience

• Post-secondary degree, diploma or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management).
• Two (2) or more years of related experience in the employment services, counselling or other support services industry.
• Working towards or holding an associated relevant professional certification (i.e., CCDP, RRP, etc.) preferred, accreditation in the delivery of Personal Counselling considered an asset.
• Multilingual (English plus French or another language) ability to communicate effectively with Clients, both verbally and in writing is considered an asset

Full-time

Wage Range

$53,056.00 - $55,470.00

Work Conditions

Remote

Eligibility Statement

Open to all those eligible to work in Canada.

Equity Statement

We are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported