Virtual Call Center Agent

MICROSOFT; British Columbia; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Virtual Call Center Agent to provide exceptional service by handling inbound and outbound customer calls from home. The ideal candidate will have strong communication skills and a reliable work environment. Responsibilities include managing calls, troubleshooting issues, and ensuring customer satisfaction.

Qualifications

• Clear and friendly phone voice.
• Basic computer skills.
• Reliable internet connection and headset.

Responsibilities

• Answer and manage customer calls professionally.
• Provide product / service information.
• Troubleshoot and resolve issues.
• Log call details and follow up as needed.

Skills

Communication

Call-handling

Job description

We are seeking a Virtual Call Center Agent to handle inbound and outbound calls from home. You’ll assist customers with inquiries, resolve issues, and provide exceptional service using scripts and company tools. Ideal for individuals with strong communication skills and a quiet home workspace.

Key Responsibilities :

Answer and manage customer calls professionally

Provide product / service information

Troubleshoot and resolve issues

Log call details and follow up as needed

Qualifications :

Clear and friendly phone voice

Basic computer and call-handling skills

Reliable internet connection and headset

Previous call center or customer service experience preferred

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