VIP Digital Concierge — E‑Commerce Customer Experience

Groupe Dynamite Inc.; Mount Royal; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Wear It, Love It: Employee discounts

Growth Mindset: Learning and dev

The Future: Global organization with a

Job summary

Groupe Dynamite Inc. seeks a Customer Relationship Ambassador to elevate the digital shopping experience. You will act as the voice of the brand, delivering personalized support and building long‑term relationships with our community across email and live chat.

Responsibilities include guiding customers on products, returns and shipments, handling service recovery, and documenting interactions to ensure a curated journey. The role is hybrid with some evenings and weekends required.

Qualifications

• Service-driven mindset with a passion for helping customers.
• Empathetic communicator who simplifies complex information.
• Polished, professional writing in English and French.
• Detail‑oriented and able to juggle multiple tasks.
• Collaborative team player who adapts quickly.
• Flexible availability including evenings, weekends, holidays.
• Tech‑savvy with comfort using digital tools.
• Customer‑obsessed with 1+ years in a contact centre.
• College diploma (DEC or equivalent) required.
• Retail, sales or e‑commerce experience is a plus.

Responsibilities

• Digital Concierge: deliver elevated support via email and live chat.
• Brand Devotion Curator: handle service recovery to build loyalty.
• Experience Archivist: document interactions with care.
• E‑Comm Muse: guide customers through products, returns, and shipments.
• Innovation Spotter: identify gaps and help upgrades.
• Project Chameleon: participate in special initiatives with adaptability.

Skills

Service‑Driven

Empathetic Communicator

Clear & Confident Writer

Detail‑Sharp

Team‑Minded

Flexible

Tech‑Confident

Customer‑Obsessed

Educated & Prepared

Experience in Retail/EC

Education

College-level diploma (DEC, technical diploma, or equivalent)

Job description

Groupe Dynamite Inc. seeks a Customer Relationship Ambassador to elevate the digital shopping experience. You will act as the voice of the brand, delivering personalized support and building long‑term relationships with our community across email and live chat.

Responsibilities include guiding customers on products, returns and shipments, handling service recovery, and documenting interactions to ensure a curated journey. The role is hybrid with some evenings and weekends required.