Vice President, Regional Operations - Greater Toronto Area (GTA)

Support Services Office; Markham; On-site; CAD 120,000 - 180,000; Full time

Job summary

Join a leading organization dedicated to seniors' well-being as the Vice President, Regional Operations. In this pivotal role, you will drive operational excellence and enhance care across Aspira Retirement homes. Your proven leadership and customer service passion will inspire teams while fulfilling the commitment to quality and respect for seniors. Collaborate with diverse stakeholders to ensure that operational strategies align with community needs—prioritizing the comfort and dignity of every resident.

Benefits

Inclusive work environment

Support for candidates with disabilities

Qualifications

• 8-10 years experience in senior leadership role.
• Strong financial judgement, including P&L experience.
• Exceptional leadership with proven results.

Responsibilities

• Analyze and define operational plans for homes.
• Drive organizational change and improve performance.
• Attract and select top leadership talent.

Skills

Operational Knowledge

Business Acumen

Customer Service

Communication

Leadership

Education

University Graduate

Job description

Sienna Senior Living (TSX : SIA), is one of Canada’s largest owners and operators of 101 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long-Term Care to seniors / residents and their families. At Sienna, we empower our 14,000 team members across Ontario, British Columbia, Saskatchewan and Alberta to help residents live the life they desire and deserve. Our purpose is simple : to cultivate happiness in daily life!

Reporting to the National Vice President, Operations, the Vice President, Regional Operations - Greater Toronto Area (GTA) will lead a portfolio of Aspira Retirement homes within the assigned geographic area. The successful candidate will be tasked with delivering Aspira’s shared vision and realizing financial, operational, and team performance goals. These roles are instrumental in steering our Aspira Retirement Living and Operations towards excellence, aligning with Sienna’s commitment to quality and service.

What You’ll Be Doing : You will be a welcomed member of the senior leadership team, working proactively to drive best in class performance.

• Analyze and define an operational plan for each home and the overall region to improve growth and performance, elevate quality of care and strengthen team member engagement
• Shape and champion new initiatives to anticipate current & future needs of seniors and their families
• Actively engage with colleagues, community partners and regulatory bodies to consistently achieve results
• Drive organizational change to effectively anticipate and respond to the needs of residents and their families, leaders, team members and community stakeholders / partners
• Align and build an effective leadership team by articulating expectations and inspiring commitment & performance
• Attract and select the best leadership talent

Who You Are : This is an opportunity to build and implement a highly successful operational plan for an organization that is dedicated to meaningful work and values seniors living life with comfort, dignity, and respect. Education and experience may come from the health sector or other industries (such as hospitality, retail, and asset / property management) where you have led large teams, worked in a fast-paced environment and worked with multiple internal and external stakeholders.

• An exceptional leader with operational knowledge, strong business acumen and has a demonstrated track record of delivering results and continuously improving performance
• Possess strong financial judgement, including P&L experience in developing, monitoring and reporting on annual operating and capital budget
• Have a strong bias for customer service, specifically a passion for seniors and senior living
• A collaborative senior leader that seeks diverse input from multiple sources and can flex their leadership style when faced with obstacles
• Powerful communication and presentation skills
• A university graduate, with 8–10-year experience in a senior leadership role

What you need to know :

• We are committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience.
• The position requires on-site presence at the retirement homes, a minimum of 3 days a week within the assigned region
• You must successfully pass a Vulnerable Sector Check and Criminal Record Check and provide satisfactory professional references

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.