Vice President, IT Operations

Groupe Dynamite; Mount Royal; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Group retirement plan

Insurance (group)

Employee discount

Exclusive sample sales

Flexible vacation

Job summary

Groupe Dynamite is seeking a Vice President, IT Operations to lead and optimize IT infrastructure supporting 300+ stores and e-commerce. You will drive strategic IT operations, cloud adoption, security, and incident management across a global retail environment.

You will mentor a high-performing team, collaborate with the CTO on the tech roadmap, and ensure performance, availability, and cost efficiency while aligning with company values and growth objectives.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 10+ years of progressive IT operations management experience, with at least 5 years in retail.
• Proven experience managing IT infrastructure for a large-scale, global org.
• Strong understanding of retail technologies including POS, inventory, and e-commerce.
• Experience with cloud platforms (AWS, Azure, GCP) and hybrid cloud environments.
• Security, data protection, and disaster recovery expertise.
• Excellent leadership, communication, and interpersonal skills.
• Analytical and problem-solving abilities in a fast-paced setting.
• Familiarity with data analytics and BI tools; DevOps & Agile experience.

Responsibilities

• Lead day-to-day IT operations across stores, distribution centers, and offices.
• Oversee IT infrastructure, network, cloud services, and data centers.
• Implement monitoring and incident management for uptime and continuity.
• Collaborate with CTO on tech roadmap and strategic initiatives.
• Manage vendor relationships and IT budgets; negotiate contracts.
• Guide a high-performing IT team and foster continuous improvement.
• Ensure security compliance and data protection across systems.
• Support e-commerce platforms and product-driven initiatives.

Skills

Leadership

IT operations

Retail IT

Cloud computing

Cybersecurity

Vendor management

Budget management

DevOps

Agile

Education

Bachelor's degree in CS/IT or related field

Tools

AWS

Azure

GCP

POS systems

Job description

Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer‑centric core of GDI's long‑standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

About the Role

We are seeking a highly motivated and experienced Vice President, IT Operations to lead and optimize the technology infrastructure and operations that support our dynamic retail environment. This role is critical in ensuring the seamless operation of our 300+ stores globally and our rapidly expanding e‑commerce channels. The Vice President, IT Operations is a key member of the technology leadership team and is viewed as the successor to the current CTO.

Main Responsibilities

Strategic Leadership:

• Develop and implement the IT Operations strategy aligned with the company's overall business goals and growth trajectory;
• Drive innovation and introduce leading-edge technologies to enhance operational efficiency, scalability, and security;
• Collaborate closely with the CTO on technology roadmap planning and execution.

Operational Excellence:

• Oversee the day-to-day IT operations across all stores, distribution centers, and corporate offices, ensuring high availability and performance;
• Manage IT infrastructure, including network infrastructure, cloud services, point-of-sale (POS) systems, and data centers;
• Implement robust monitoring and incident management processes to minimize downtime and ensure business continuity;
• Keep the executive leadership up to date on production-related issues.

Team Management:

• Lead, mentor, and develop a high-performing team of IT professionals;
• Foster a culture of collaboration, accountability, and continuous improvement;
• Exhibit our corporate values (Ownership, Customer Centricity, Passion, Curiosity and Empathy) through leadership by example.

E-commerce Operations:

• Ensure the stability, performance, and security of our e-commerce platforms and supporting systems;
• Optimize website and mobile app performance to enhance customer experience and drive online sales;
• Collaborate with the e-commerce team on new initiatives and technology integrations;
• Support our 'product driven' methodology to deliver quarterly value to the business.

Security and Compliance:

• Implement and maintain robust security measures to protect sensitive data and comply with industry regulations;
• Stay abreast of cybersecurity threats and proactively implement mitigation strategies;
• Ensure the department is compliant with internal controls and privacy regulations.

Vendor Management:

• Manage relationships with key technology vendors and service providers;
• Negotiate contracts and ensure optimal service levels.

Budget Management:

• Develop and manage the IT Operations budget;
• Identify cost optimization opportunities.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field;
• 10+ years of progressive experience in IT operations management, with at least 5 years in a retail environment;
• Proven experience in managing IT infrastructure for a large-scale, global organization;
• Strong understanding of retail technologies, including POS systems, inventory management systems, and e‑commerce platforms;
• Experience with cloud computing platforms (AWS, Azure, GCP) and hybrid cloud environments;
• Expertise in network security, data protection, and disaster recovery planning;
• Excellent leadership, communication, and interpersonal skills;
• Strong analytical and problem-solving abilities;
• Ability to thrive in a fast‑paced, dynamic environment;
• Familiarity with data analytics and business intelligence tools;
• Experience with DevOps practices and Agile methodologies.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

• A comprehensive compensation package that includes performance‑driven bonuses;
• A group retirement savings program with employer matching;
• Flexible group insurance with personalized coverage that meets your needs;
• An employee discount at Garage and Dynamite;
• Exclusive private sample sales;
• A flexible vacation policy;
• And more!

GDI has been repeatedly voted one of Montréal's Top Employers and one of Canada’s Top Employers for Young People.

Our promise

No day will be like the last- we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.