Vice President, Client Services & Disability Management - Workers' Compensation Board - Alberta

Odgers Berndtson; Edmonton; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading organization in Alberta is seeking a VP Claims & Disability Management to provide inspirational leadership and ensure effective claims management delivery. The ideal candidate will have extensive senior management experience, strong business acumen, and the ability to navigate complex issues. This role is crucial in supporting the organization's mission and vision while collaborating with various stakeholders.

Qualifications

• Senior management experience in a complex organization.
• Proven leadership skills with a results-oriented approach.
• Experience in initiating and implementing change.

Responsibilities

• Support the achievement of the organization’s mission and vision.
• Provide leadership in claims management and quality assurance.
• Develop innovative solutions to complex administrative issues.

Skills

Leadership

Business Acumen

Planning

Negotiating

Problem-solving

Decision-making

Job description

Consistently recognized as an employer of choice and employing a diverse workforce of over 2200 individuals, Workers’ Compensation Board – Alberta (WCB) is a statutory corporation operating under the Alberta Workers’ Compensation Act. Dedicated to safeguarding the interests of two million workers and over 170,000 employers throughout the province, and managing an Accident Fund totaling $13 billion, WCB plays a pivotal role in ensuring that injured workers receive fair and timely benefits and services. WCB also supports employers by providing stable insurance rates and implementing pricing programs that promote workplace safety and effective disability management strategies.

Responsibilities

1. Support the achievement of the organization’s mission, vision, and values and participate as a member of the Strategic Management Council (SMC).
2. Collaborate with other members of the executive team, Board of Directors, board committees, and external service providers and partners.
3. Define a clear, innovative vision for claims management and the provision of high-quality decision-making, ensuring compliance under the Workers’ Compensation Act.
4. Provide inspirational leadership and clear direction to ensure efficient and quality processing and delivery of claims management, exceptional claims management training, and quality assurance.
5. Develop innovative solutions to complex and sensitive administrative, operational, or policy issues that may significantly impact clients.
6. Be accountable for key performance results as outlined in the corporate objectives.
7. Review operational initiatives and resource requirements to ensure success for the WCB team and clients.
8. Oversee the initial review of claim and premium-related issues through the DRDRB.
9. Contribute to the development and implementation of the strategic five-year business plan and annual corporate objectives.
10. Co-manage an overall budget of approximately $110 million and share responsibility for coverage of over two million workers in Alberta.

The Individual

Reporting to the President & Chief Executive Officer, the VP Claims & Disability Management will be an inspiring leader ensuring effective claims management delivery, representing the organization externally, building relationships with community partners, and supporting the organization’s mission, vision, and values as part of the Strategic Management Council.

The ideal candidate will have senior management experience in a complex organization and proven leadership skills. They should possess strong business acumen, advanced planning, organizing, negotiating skills, and be results-oriented. Experience in initiating and implementing change, along with problem-solving and decision-making skills, are essential. The ability to understand and address complex, multi-faceted issues is also important.

WCB – Alberta has partnered with leadership advisory firm Odgers Berndtson to fill this position. Applications are encouraged by August 9th.

We appreciate all expressions of interest; however, only those selected for further consideration will be contacted.

Diversity, Equity, and Inclusion

WCB is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019, and applicable provincial accessibility standards, accommodations will be provided upon request during the recruitment process for applicants with disabilities.

Odgers Berndtson is committed to diversity, equity, and inclusion. To reach a broad candidate pool, we encourage you to access our DEI resources and consider how your background and experiences align with our commitment to these principles.