Vice President, Client Service

Kantar Group Limited; Toronto; Hybrid; CAD 165,000 - 185,000; Full time

Benefits offered by this job

Extended health, dental, vision care

Wellness account

RRSP/DPSP with employer match

Flex Time Off program

Job summary

Kantar Group Limited in Toronto is seeking a Vice President, Client Service to lead a matrixed team and deliver top-tier insights for a major client. The role combines strategic client leadership with hands-on delivery ofreports and outcomes across the Brand Intelligence program.

The position requires 15+ years in related industries, strong relationship building with senior clients, and exceptional communication, negotiation and analytical skills.

Qualifications

• 15+ years’ experience in related industries.
• Proven track record in developing and growing client relationships.
• Strong presence engaging at senior levels (C-Suite).
• Proven ability in consultative, analytical, problem solving and critical thinking.
• Effective team leadership and development.

Responsibilities

• Lead a matrixed team to deliver best in class insights to a major client.
• Oversee report generation, present results, and engage client stakeholders to drive growth.
• Collaborate with Client Partner to drive client satisfaction and retention/growth for Kantar.
• Launch and deliver a cutting-edge Brand Intelligence program across the organization.

Skills

Client relationships

Senior stakeholder engagement

Leadership

Communication skills

Negotiation

Analytical thinking

Problem solving

Influencing

Change driver

Education

Bachelor's degree

Job description

Vice President, Client Service

Toronto, ON (Hybrid - 3 days in office)

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Kantar, the world’s leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world. Kantar Canada is a Division of Kantar North America. We have many of Canada’s top companies across different sectors in our client portfolio, along with local servicing of key large global clients. We leverage Kantar’s world leading IP (BrandZ, Link, Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients. Our solutions cover Brand Equity, Creative Testing, Media Measurement, Innovation, Customer Experience, and Qualitative research. Our solutions are supported with cutting-edge tech solutions and an AI development partnership with Microsoft.

Key Responsibilities

• Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best in class insights to one of our major clients.
• Leading report generation, presenting results, regular engagement with client stakeholders, and bringing insights from different initiatives and throughout Kantar together to drive growth.
• Collaborate closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.
• Launching and delivering a cutting-edge Brand Intelligence program, recently award to Kantar, which includes solutions and talent from different parts of our organization.

What We're Looking For

• 15+ years’ experience in related industries such as Consulting, Market Research, Marketing, Media/Creative Agencies, Consumer Packaged Goods, Technology, Healthcare, Retail, and Financial Services
• Demonstrated success in developing and growing deep and lasting client relationships, client-side experience an asset.
• Strong presence and ability to engage at senior most levels of client organization (e.g., Marketing, Research, C‑Suite)
• Proven track record successfully meeting/exceeding business/revenue targets and driving impact
• Strong consultative, analytical, problem solving and critical thinking skills
• Highly effective team leader, inspiring and developing others
• Proficient at driving innovation internally and at the client level
• Experience with contractual management
• Builds strong internal networks and effectively manages through influence
• Superior communication, influencing and negotiation skills
• Highly motivated, self‑starter, driver of change and transformation
• Bachelor’s degree (minimum) Kantar Canada

Benefits

• Extended health, dental, vision care, disability, life insurance
• Wellness account EAP (employee assistance program)
• Retirement plan (RRSP/DPSP) with employer match
• Flex Time Off program

Equality of Opportunity

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing.

While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.

We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

All qualified applicants will receive consideration for employment without regard age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.

Salary

The base salary range for this role in Toronto is CAD $165,000- CAD $185,000.

Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.